CallataGuidesBusiness phone system for offices of certified public accountants in Springfield, MA
Offices of certified public accountants in the Springfield, MA metro area: 51 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 51CBP 2023
- Employees
- 410mid-March 2023
- Per 100k residents
- 11.0U.S. 16.2
- Rank
- 156th of 864areas by count
How many offices of certified public accountants are in Springfield, MA?
The Census Bureau's 2023 County Business Patterns lists 51 establishments classified as Offices of Certified Public Accountants (NAICS 541211) in the Springfield, MA metro area. Together they reported 410 mid-March employees and $38.9 million of payroll for the year. That ranks 156th of the 864 metro and micropolitan areas where Census published a count for this industry.
With 464,000 residents in the Census 2024 estimate, that is 11.0 offices of certified public accountants per 100,000 people, 32.1% below the national rate of 16.2. Establishments average 8.0 employees, 26.8% below the U.S. average of 11.0. Payroll per employee comes to $94,932, 5.7% below the national $100,691.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 51 | 1,091 | 55,052 |
| Mid-March employees | 410 | 18,991 | 604,209 |
| Annual payroll | $38,922,000 | $2,336,873,000 | $60,838,681,000 |
| Employees per establishment | 8.0 | 17.4 | 11.0 |
| Payroll per employee | $94,932 | $123,052 | $100,691 |
| Establishments per 100,000 residents | 11.0 | 15.3 | 16.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: offices of certified public accountants in Springfield, MA
Of the offices of certified public accountants in Springfield, MA that had employees in March 2023, 56.0% had fewer than five (the U.S. share is 64.8%). 80.0% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 28 | 56.0% | 64.8% |
| 5–9 employees | 12 | 24.0% | 18.8% |
| 10–19 employees | 5 | 10.0% | 9.2% |
| 20–49 employees | 5 | 10.0% | 4.3% |
| 50 or more employees | 0 | 0.0% | 2.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What offices of certified public accountants in Springfield, MA use the phone for
CPA firms see sharp call peaks around filing deadlines, when the same small staff answers questions from many clients at once. Capturing every call and routing it to the right preparer keeps deadline weeks manageable.
Typical inbound and outbound calls for offices of certified public accountants in Springfield, MA:
- A bank calls to verify a client's financial statements.
- The firm calls a client to request a signature.
- A client calls to ask whether a missing tax form has been received.
After-hours calls
During filing season, after-hours voicemails pile up quickly, so transcription and urgency flags help staff work through them.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
What a phone system costs an accounting firm in Springfield, MA
The average accounting firm in Springfield, MA has 8.0 employees, so an 8-person team is a reasonable benchmark. Priced per seat, 8 users would run $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an accounting firm in Springfield, MA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Springfield, MA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Avoid sending taxpayer identification numbers or full financial details by text.
Frequently asked questions
How many offices of certified public accountants are there in Springfield, MA?
Census County Business Patterns counted 51 offices of certified public accountants in the Springfield, MA metro area in 2023. They employed 410 people in mid-March.
What does a business phone system cost for an 8-person accounting firm?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should an accounting firm in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an accounting firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending taxpayer identification numbers or full financial details by text.