CallataGuidesBusiness phone system for offices of certified public accountants in Boston, MA-NH
Offices of certified public accountants in the Boston-Cambridge-Newton, MA-NH metro area: 823 establishments in 2023, the local area codes, and what phone service costs a 21-person team.
- Establishments
- 823CBP 2023
- Employees
- 16,953mid-March 2023
- Per 100k residents
- 16.4U.S. 16.2
- Rank
- 11th of 864areas by count
The accounting firm market in Boston, MA-NH
There were 823 offices of certified public accountants in the Boston-Cambridge-Newton, MA-NH metro area in 2023, according to Census County Business Patterns (NAICS 541211, Offices of Certified Public Accountants). Together they reported 16,953 mid-March employees and $2.2 billion of payroll for the year. That ranks 11th of the 864 metro and micropolitan areas where Census published a count for this industry.
With 5.0 million residents in the Census 2024 estimate, that is 16.4 offices of certified public accountants per 100,000 people, in line with the national rate of 16.2. Establishments average 20.6 employees, 87.7% above the U.S. average of 11.0. Payroll per employee comes to $127,950, 27.1% above the national $100,691.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 823 | 1,091 | 55,052 |
| Mid-March employees | 16,953 | 18,991 | 604,209 |
| Annual payroll | $2,169,137,000 | $2,336,873,000 | $60,838,681,000 |
| Employees per establishment | 20.6 | 17.4 | 11.0 |
| Payroll per employee | $127,950 | $123,052 | $100,691 |
| Establishments per 100,000 residents | 16.4 | 15.3 | 16.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big offices of certified public accountants in Boston, MA-NH are
Of the offices of certified public accountants in Boston, MA-NH that had employees in March 2023, 57.3% had fewer than five (the U.S. share is 64.8%). 78.6% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 471 | 57.3% | 64.8% |
| 5–9 employees | 175 | 21.3% | 18.8% |
| 10–19 employees | 91 | 11.1% | 9.2% |
| 20–49 employees | 53 | 6.4% | 4.3% |
| 50 or more employees | 32 | 3.9% | 2.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for offices of certified public accountants in Boston, MA-NH
CPA firms see sharp call peaks around filing deadlines, when the same small staff answers questions from many clients at once. Capturing every call and routing it to the right preparer keeps deadline weeks manageable. That holds for offices of certified public accountants in Boston, MA-NH as much as anywhere.
A few of the calls that come in to offices of certified public accountants in Boston, MA-NH:
- The firm calls a client to request a signature.
- A bank calls to verify a client's financial statements.
- A client calls about a notice from a tax agency.
After-hours calls
During filing season, after-hours voicemails pile up quickly, so transcription and urgency flags help staff work through them.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Phone system pricing for a 21-person accounting firm
The average accounting firm in Boston, MA-NH has 20.6 employees, so a 21-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 21 users on RingCentral RingEX Core cost $630.00 a month and 21 on Ooma Office Pro cost $523.95. On Callata the same 21 people cost $419.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,532. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $419.00 | $5,028.00 |
| Quo (Starter) | $19.00 per user | $399.00 | $4,788.00 |
| Nextiva (Core) | $23.00 per user | $483.00 | $5,796.00 |
| Ooma (Office Pro) | $24.95 per user | $523.95 | $6,287.40 |
| Dialpad (Standard) | $27.00 per user | $567.00 | $6,804.00 |
| RingCentral (RingEX Core) | $30.00 per user | $630.00 | $7,560.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What offices of certified public accountants in Boston, MA-NH get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Boston, MA-NH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Avoid sending taxpayer identification numbers or full financial details by text.
Frequently asked questions
How many offices of certified public accountants are there in Boston, MA-NH?
Census County Business Patterns counted 823 offices of certified public accountants in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 16,953 people in mid-March.
What does a business phone system cost for a 21-person accounting firm?
At month-to-month list prices checked September 28, 2026, 21 users cost $630.00 a month on RingCentral RingEX Core and $523.95 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $419.00.
What area code should an accounting firm in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an accounting firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending taxpayer identification numbers or full financial details by text.