Callata vs CallHippo: Pricing, Texting and AI

Short answer: CallHippo charges per user, with plans listed at $18 (Starter), $30 (Professional) and $42 (Ultimate) per user per month for small US teams, and monthly SMS caps from 100 to 1,000. Callata is $99 per month with 5 users included ($20 per additional user), unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user and a shared texting inbox. CallHippo is stronger for high-volume outbound teams and international calling, and its Starter plan is cheaper at every team size; Callata costs less than CallHippo Professional from four users.

CallHippo details are from callhippo.com/pricing, checked October 1, 2026, with the US/Canada region and 1-4 user team size selected. CallHippo's prices change with region, team size and billing term, so confirm in its calculator.

CallHippo's plan lineup

CallHippo sells several products: an AI business phone system with Essential and Pro Suite tiers, AI voice agents, an outcome-based AI agent priced per booked demo, an omnichannel inbox, WhatsApp Business API and a parallel dialer. For a small business phone system, the Essential tier is the relevant one.

	Basic	Starter	Professional	Ultimate	Callata Office
Price	$0/user (pay for numbers)	$18/user/mo	$30/user/mo	$42/user/mo	$99/mo, 5 users included (+$20/user)
US/CA minutes	Pay as you go	1,000	Unlimited	Unlimited	Unlimited inbound; 1,500 pooled outbound min/user, then $0.01/min
SMS	Available	100	500	1,000	Shared inbox after 10DLC ($49 one-time)
Call recording	No	No	Yes	Yes	Yes, with AI summaries
Voicemail transcription	No	No	AI transcription	Yes	Yes, with urgency triage
Call transcription and summary	No	No	Transcription	Adds call summary	Transcription and AI summary
IVR	No	No	Multilingual IVR	Multilevel IVR	Business-hours routing, ring groups, extensions
Support	Standard	Standard	Standard	24x7 and phone, account manager	Email, one business day

CallHippo advertises a 10-day free trial with no credit card, and says yearly billing saves three months' cost.

Cost by team size

Professional is CallHippo's closest match to Callata, since it adds unlimited US and Canada minutes, recording and transcription.

Users	CallHippo Starter	CallHippo Professional	Callata Office
1	$18	$30	$99
2	$36	$60	$99
3	$54	$90	$99
4	$72	$120	$99
5	$90	$150	$99
10	$180	$300	$199

At one to three users, both CallHippo plans cost less than Callata. From four users, Callata is cheaper than Professional, and the gap widens because Callata's extra users cost $20 against Professional's $30. Starter stays below Callata at every size shown, but it caps US and Canada calling at 1,000 minutes and SMS at 100 and leaves out recording. CallHippo's price grid changes when you select a 5-49 person team, so larger teams should check the calculator.

AI voice agents compared

Both products offer AI agents that talk to callers, and both meter them at $0.25 per minute. The difference is the fixed fee.

	CallHippo AI Voice Agent	Callata AI agents
Fixed fee	$45 per agent per month	None
Usage	$0.25/min calling charges	$0.25/min from prepaid minutes
Roles	Configurable	Receptionist, sales rep, support rep, appointment setter, custom
Bring your own voice provider	Not listed	Connect your own ElevenLabs account (quarter-minute platform fee per minute)
What it can do	Answer and handle calls	Answer, text, email, take messages, schedule callbacks, transfer to your team

For a business that only needs after-hours coverage, say 200 AI minutes a month, CallHippo costs $45 plus $50, or $95. Callata costs $50 in minutes. CallHippo also sells an outcome-based agent priced per booked demo, which may suit a sales team that only wants to pay for results.

Where CallHippo is stronger

Outbound and high-volume calling

The Pro Suite tiers add live call monitoring, dispositions, barging and compliance recording, and the parallel dialer runs from $35 to $200 per user per month. Callata does not include dialers, and its fair-use policy excludes auto-dialing.

International reach

CallHippo's region selector covers many countries, and its Enterprise tier includes unlimited calling to 48 countries. Callata covers the US and Canada.

Integrations

Professional and Ultimate list HubSpot, Salesforce, Pipedrive, Zoho and Zendesk integrations. Callata does not list CRM integrations.

Free entry point

CallHippo's Basic plan lets you pay only for numbers, which is the cheapest way to get a cloud number for light use. Its 10-day free trial without a credit card also makes it easy to test call quality and the apps before you pay anything. Callata does not list a free trial, though it bills month to month and you can cancel any time.

Where Callata is stronger

No texting caps tied to seats

CallHippo's SMS allowance is per plan (100, 500 or 1,000). Callata does not publish a monthly cap; texting is subject to 10DLC registration, its messaging policy and fair use.

AI included in the base plan

Recorded calls get transcripts and AI summaries with sentiment and action items on the single plan, and every voicemail is transcribed and triaged for urgency. On CallHippo, summaries arrive at Ultimate.

No per-agent AI fee

Callata's AI workforce has no monthly fee per agent, so you can run a receptionist and an appointment setter and pay only for the minutes they use.

Costs to check before comparing totals

Plan prices are only part of a phone bill. When you price CallHippo against Callata, add these lines to your spreadsheet:

• Numbers. CallHippo's Basic plan is free per user but you pay for each number. Check the number price for your region in the calculator. Callata includes up to three local numbers.
• SMS beyond the allowance. If your team texts customers often, 100 messages per user on Starter can run out quickly. Ask what overage messages cost.
• Carrier registration. Business texting from US local numbers requires 10DLC registration with any provider. Callata charges a one-time $49. Ask CallHippo for its registration fees.
• Add-ons. WhatsApp Business API is listed at $20 per channel per month, and the AI voice agent at $45 per agent per month plus usage.
• Taxes. CallHippo notes local taxes apply in addition to listed prices; so do Callata's taxes and regulatory fees.

A four-person team on CallHippo Professional pays $120 per month before numbers, overages and taxes. The same team on Callata pays $99 before taxes, with three numbers included. A two-person team is the other way round: $60 on Professional against $99 on Callata.

Which to choose

CallHippo if you run an outbound sales team, call internationally, or need CRM integrations and supervisor tools.

Callata if you are a small office or service business with four or more people, want 5 users included in one $99 plan, and want AI summaries and AI answering without per-agent fees.

Switching checklist

• Export call logs and recordings you need to keep from CallHippo.
• Check your billing term; yearly plans may not refund unused months.
• Register for Callata texting (10DLC) early; approval usually takes 3 to 10 business days.
• Port US local numbers to Callata for free.

See CallHippo pricing explained, CallHippo alternatives and Callata vs JustCall.

Try Callata

Get calling for up to 5 users, shared texting, recorded calls with AI summaries and AI agents with no per-agent fee, for $99 per month ($20 per additional user). Create your Callata account.