CallataGuidesBusiness phone system for used merchandise stores in Kansas City, MO-KS
Used merchandise stores in the Kansas City, MO-KS metro area: 126 establishments in 2023, the local area codes, and what phone service costs a 15-person team.
- Establishments
- 126CBP 2023
- Employees
- 1,938mid-March 2023
- Per 100k residents
- 5.6U.S. 5.7
- Rank
- 31st of 720areas by count
Used merchandise stores in Kansas City, MO-KS by the numbers
The Census Bureau's 2023 County Business Patterns lists 126 establishments classified as Used Merchandise Stores (NAICS 453310) in the Kansas City, MO-KS metro area. They employed 1,938 people in mid-March and paid $39.8 million in annual payroll. By establishment count the area is 31st out of 720 areas with published figures for used merchandise stores.
Measured against its 2.3 million residents (2024 estimate), the area has 5.6 used merchandise stores per 100,000 people; the U.S. rate is 5.7, so Kansas City, MO-KS is 2.3% below the national figure. The average establishment here has 15.4 employees, compared with 11.4 nationally. Payroll per employee comes to $20,545, 16.2% below the national $24,523.
| Measure | Kansas City, MO-KS | Missouri | United States |
|---|---|---|---|
| Establishments | 126 | 398 | 19,466 |
| Mid-March employees | 1,938 | 4,160 | 222,478 |
| Annual payroll | $39,816,000 | $101,251,000 | $5,455,824,000 |
| Employees per establishment | 15.4 | 10.5 | 11.4 |
| Payroll per employee | $20,545 | $24,339 | $24,523 |
| Establishments per 100,000 residents | 5.6 | 6.4 | 5.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: used merchandise stores in Kansas City, MO-KS
Of the used merchandise stores in Kansas City, MO-KS that had employees in March 2023, 34.9% had fewer than five (the U.S. share is 43.2%). 59.5% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 44 | 34.9% | 43.2% |
| 5–9 employees | 31 | 24.6% | 21.8% |
| 10–19 employees | 20 | 15.9% | 17.1% |
| 20–49 employees | 19 | 15.1% | 14.3% |
| 50 or more employees | 12 | 9.5% | 3.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What used merchandise stores in Kansas City, MO-KS use the phone for
Thrift, consignment and resale stores take calls about donations, consignment terms and stock. Consignors call to check on their items.
Calls a used merchandise store in Kansas City, MO-KS might handle in a typical week include:
- The store calls a consignor about payout.
- A customer calls about donation drop-off hours.
- A consignor calls to check on sales.
What used merchandise stores text about
Stores text consignor updates.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 15-person used merchandise store
The average used merchandise store in Kansas City, MO-KS has 15.4 employees, so a 15-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $374.25 a month on Ooma Office Pro or $450.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $299.00 a month for 15 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,812 less than RingCentral for a used merchandise store in Kansas City, MO-KS of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $299.00 | $3,588.00 |
| Quo (Starter) | $19.00 per user | $285.00 | $3,420.00 |
| Nextiva (Core) | $23.00 per user | $345.00 | $4,140.00 |
| Ooma (Office Pro) | $24.95 per user | $374.25 | $4,491.00 |
| Dialpad (Standard) | $27.00 per user | $405.00 | $4,860.00 |
| RingCentral (RingEX Core) | $30.00 per user | $450.00 | $5,400.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Kansas City, MO-KS
NANPA records place the exchanges of the area's named cities and towns in 6 area codes. 816 has the most, with 685 of 1,247 exchanges (55%). A local number lets customers in Kansas City, MO-KS call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 816 | 685 | Central | 1947 | 975 |
| 913 | 492 | Central | 1947 | none |
| 660 | 37 | Central | 1997 | none |
| 975 | 26 | Central | 2023 | 816 |
| 620 | 4 | Central and Mountain | 2001 | none |
| 785 | 3 | Central and Mountain | 1997 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for used merchandise stores
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Kansas City, MO-KS is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many used merchandise stores are there in Kansas City, MO-KS?
Census County Business Patterns counted 126 used merchandise stores in the Kansas City, MO-KS metro area in 2023. They employed 1,938 people in mid-March.
What does a business phone system cost for a 15-person used merchandise store?
At month-to-month list prices checked September 28, 2026, 15 users cost $450.00 a month on RingCentral RingEX Core and $374.25 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $299.00.
What area code should a used merchandise store in Kansas City, MO-KS use?
Area code 816 has the most assigned exchanges among the area's named places, followed by 913 and 660. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a used merchandise store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.