CallataGuidesBusiness phone system for travel agencies in Scranton, PA
Travel agencies in the Scranton--Wilkes-Barre, PA metro area: 16 establishments in 2023, the local area codes, and what phone service costs a 9-person team.
- Establishments
- 16CBP 2023
- Per 100k residents
- 2.8U.S. 2.7
- Rank
- 72nd of 267areas by count
The travel agency market in Scranton, PA
There were 16 travel agencies in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 561510, Travel Agencies). By establishment count the area is 72nd out of 267 areas with published figures for travel agencies.
Measured against its 574,000 residents (2024 estimate), the area has 2.8 travel agencies per 100,000 people; the U.S. rate is 2.7, so Scranton, PA is in line with the national figure.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 16 | 261 | 9,308 |
| Mid-March employees | 66 (high noise) | 2,028 | 82,899 |
| Annual payroll | $4,900,000 (moderate noise) | $146,890,000 | $8,106,618,000 (moderate noise) |
| Employees per establishment | — | 7.8 | 8.9 |
| Payroll per employee | — | $72,431 | $97,789 |
| Establishments per 100,000 residents | 2.8 | 2.0 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at travel agencies in Scranton, PA
Of the travel agencies in Scranton, PA that had employees in March 2023, 66.7% had fewer than five (the U.S. share is 79.3%). 100.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 10 | 66.7% | 79.3% |
| 5–9 employees | 5 | 33.3% | 11.1% |
| 10–19 employees | not published | — | 4.7% |
| 20–49 employees | not published | — | 2.7% |
| 50 or more employees | 0 | 0.0% | 2.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What travel agencies in Scranton, PA use the phone for
Travel agents plan trips by phone and help travelers when plans go wrong. Reachability during disruptions builds loyalty.
Calls a travel agency in Scranton, PA might handle in a typical week include:
- A couple calls to plan a honeymoon.
- A traveler calls about a cancelled flight.
- A supplier calls about a booking.
What travel agencies text about
Agents text itineraries and travel reminders.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a travel agency in Scranton, PA
Census did not publish a reliable employee count for travel agencies in Scranton, PA, so this comparison uses the U.S. average of 9 people per establishment. Priced per seat, 9 users would run $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,092 less than RingCentral for a travel agency in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets travelers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a travel agency in Scranton, PA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many travel agencies are there in Scranton, PA?
Census County Business Patterns counted 16 travel agencies in the Scranton--Wilkes-Barre, PA metro area in 2023.
What does a business phone system cost for a 9-person travel agency?
At month-to-month list prices checked September 28, 2026, 9 users cost $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $179.00.
What area code should a travel agency in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a travel agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.