CallataGuidesBusiness phone system for travel agencies in New York, NY-NJ
Travel agencies in the New York-Newark-Jersey City, NY-NJ metro area: 1,306 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 1,306CBP 2023
- Employees
- 6,279mid-March 2023
- Per 100k residents
- 6.5U.S. 2.7
- Rank
- 1st of 267areas by count
The travel agency market in New York, NY-NJ
There were 1,306 travel agencies in the New York-Newark-Jersey City, NY-NJ metro area in 2023, according to Census County Business Patterns (NAICS 561510, Travel Agencies). They employed 6,279 people in mid-March and paid $525.4 million in annual payroll. By establishment count the area is 1st out of 267 areas with published figures for travel agencies.
Measured against its 19.9 million residents (2024 estimate), the area has 6.5 travel agencies per 100,000 people; the U.S. rate is 2.7, so New York, NY-NJ is 139.3% above the national figure. The average establishment here has 4.8 employees, compared with 8.9 nationally. Payroll per employee comes to $83,673, 14.4% below the national $97,789.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 1,306 | 1,077 | 9,308 |
| Mid-March employees | 6,279 | 5,918 (moderate noise) | 82,899 |
| Annual payroll | $525,380,000 (moderate noise) | $491,603,000 (moderate noise) | $8,106,618,000 (moderate noise) |
| Employees per establishment | 4.8 | 5.5 | 8.9 |
| Payroll per employee | $83,673 | $83,069 | $97,789 |
| Establishments per 100,000 residents | 6.5 | 5.4 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at travel agencies in New York, NY-NJ
Of the travel agencies in New York, NY-NJ that had employees in March 2023, 84.8% had fewer than five (the U.S. share is 79.3%). 93.5% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 1,107 | 84.8% | 79.3% |
| 5–9 employees | 114 | 8.7% | 11.1% |
| 10–19 employees | 46 | 3.5% | 4.7% |
| 20–49 employees | 21 | 1.6% | 2.7% |
| 50 or more employees | 18 | 1.4% | 2.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a travel agency in New York, NY-NJ has to catch
Travel agents plan trips by phone and help travelers when plans go wrong. Reachability during disruptions builds loyalty. That holds for travel agencies in New York, NY-NJ as much as anywhere.
A few of the calls that come in to travel agencies in New York, NY-NJ:
- A traveler calls about a cancelled flight.
- A couple calls to plan a honeymoon.
- A group organizer calls about a tour.
What travel agencies text about
Agents text itineraries and travel reminders.
Texts sent from a local business number in New York, NY-NJ have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a travel agency in New York, NY-NJ
The average travel agency in New York, NY-NJ has 4.8 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a travel agency in New York, NY-NJ of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for travel agencies in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). A local number lets travelers in New York, NY-NJ call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What travel agencies in New York, NY-NJ get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in New York, NY-NJ is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many travel agencies are there in New York, NY-NJ?
Census County Business Patterns counted 1,306 travel agencies in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 6,279 people in mid-March.
What does a business phone system cost for a 5-person travel agency?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a travel agency in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a travel agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.