CallataGuidesBusiness phone system for travel agencies in Kahului, HI
Travel agencies in the Kahului-Wailuku, HI metro area: 27 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 27CBP 2023
- Employees
- 155mid-March 2023
- Per 100k residents
- 16.5U.S. 2.7
- Rank
- 45th of 267areas by count
The travel agency market in Kahului, HI
The Census Bureau's 2023 County Business Patterns lists 27 establishments classified as Travel Agencies (NAICS 561510) in the Kahului-Wailuku, HI metro area. Together they reported 155 mid-March employees and $8,220,000 of payroll for the year. That ranks 45th of the 267 metro and micropolitan areas where Census published a count for this industry.
With 164,000 residents in the Census 2024 estimate, that is 16.5 travel agencies per 100,000 people, 502.4% above the national rate of 2.7. Establishments average 5.7 employees, 35.5% below the U.S. average of 8.9. Payroll per employee comes to $53,032, 45.8% below the national $97,789.
| Measure | Kahului, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 27 | 117 | 9,308 |
| Mid-March employees | 155 | 660 | 82,899 |
| Annual payroll | $8,220,000 | $33,215,000 | $8,106,618,000 (moderate noise) |
| Employees per establishment | 5.7 | 5.6 | 8.9 |
| Payroll per employee | $53,032 | $50,326 | $97,789 |
| Establishments per 100,000 residents | 16.5 | 8.1 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big travel agencies in Kahului, HI are
Of the travel agencies in Kahului, HI that had employees in March 2023, 100.0% had fewer than five (the U.S. share is 79.3%). For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 24 | 100.0% | 79.3% |
| 5–9 employees | not published | — | 11.1% |
| 10–19 employees | not published | — | 4.7% |
| 20–49 employees | not published | — | 2.7% |
| 50 or more employees | 0 | 0.0% | 2.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for travel agencies in Kahului, HI
Travel agents plan trips by phone and help travelers when plans go wrong. Reachability during disruptions builds loyalty. That holds for travel agencies in Kahului, HI as much as anywhere.
A few of the calls that come in to travel agencies in Kahului, HI:
- A group organizer calls about a tour.
- A supplier calls about a booking.
- The agent calls a client with options.
After-hours calls
Travel disruptions after hours can be urgent.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 6-person travel agency
The average travel agency in Kahului, HI has 5.7 employees, so a 6-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 6 users on RingCentral RingEX Core cost $180.00 a month and 6 on Ooma Office Pro cost $149.70. On Callata the same 6 people cost $119.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $732. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
What travel agencies in Kahului, HI get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Kahului, HI, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many travel agencies are there in Kahului, HI?
Census County Business Patterns counted 27 travel agencies in the Kahului-Wailuku, HI metro area in 2023. They employed 155 people in mid-March.
What does a business phone system cost for a 6-person travel agency?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
Can an AI receptionist answer calls for a travel agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.