CallataGuidesBusiness phone system for hotels and motels in Kahului, HI
Hotels and motels in the Kahului-Wailuku, HI metro area: 90 establishments in 2023, the local area codes, and what phone service costs a 122-person team.
- Establishments
- 90CBP 2023
- Employees
- 10,972mid-March 2023
- Per 100k residents
- 55.0U.S. 16.4
- Rank
- 110th of 917areas by count
Hotels and motels in Kahului, HI by the numbers
County Business Patterns counts 90 hotels and motels (NAICS 721110, Hotels (except Casino Hotels) and Motels) in the Kahului-Wailuku, HI metro area for 2023. Together they reported 10,972 mid-March employees and $696.9 million of payroll for the year. That ranks 110th of the 917 metro and micropolitan areas where Census published a count for this industry.
With 164,000 residents in the Census 2024 estimate, that is 55.0 hotels and motels per 100,000 people, 234.4% above the national rate of 16.4. Establishments average 121.9 employees, 354.9% above the U.S. average of 26.8. Payroll per employee comes to $63,520, 61.3% above the national $39,374.
| Measure | Kahului, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 90 | 262 | 55,895 |
| Mid-March employees | 10,972 | 34,423 | 1,497,840 |
| Annual payroll | $696,941,000 | $2,173,136,000 | $58,976,358,000 |
| Employees per establishment | 121.9 | 131.4 | 26.8 |
| Payroll per employee | $63,520 | $63,130 | $39,374 |
| Establishments per 100,000 residents | 55.0 | 18.1 | 16.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at hotels and motels in Kahului, HI
Of the hotels and motels in Kahului, HI that had employees in March 2023, 23.6% had fewer than five (the U.S. share is 30.9%). 32.6% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 21 | 23.6% | 30.9% |
| 5–9 employees | 8 | 9.0% | 14.9% |
| 10–19 employees | 12 | 13.5% | 21.7% |
| 20–49 employees | 19 | 21.3% | 23.1% |
| 50 or more employees | 29 | 32.6% | 9.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for hotels and motels in Kahului, HI
Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere.
A few of the calls that come in to hotels and motels in Kahului, HI:
- The hotel calls a guest to confirm a late arrival.
- A vendor calls about a delivery.
- An event planner calls about a room block.
When nobody can pick up
Hotels operate 24 hours, so calls must ring the front desk at any time.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Phone system pricing for a 122-person hotel
The average hotel in Kahului, HI has 121.9 employees, so a 122-person team is a reasonable benchmark. Priced per seat, 122 users would run $3,660.00 a month on RingCentral RingEX Core and $3,043.90 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 122 people cost $2,439.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $14,652. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $2,439.00 | $29,268.00 |
| Quo (Starter) | $19.00 per user | $2,318.00 | $27,816.00 |
| Nextiva (Core) | $23.00 per user | $2,806.00 | $33,672.00 |
| Ooma (Office Pro) | $24.95 per user | $3,043.90 | $36,526.80 |
| Dialpad (Standard) | $27.00 per user | $3,294.00 | $39,528.00 |
| RingCentral (RingEX Core) | $30.00 per user | $3,660.00 | $43,920.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
What hotels and motels in Kahului, HI get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Kahului, HI, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many hotels and motels are there in Kahului, HI?
Census County Business Patterns counted 90 hotels and motels in the Kahului-Wailuku, HI metro area in 2023. They employed 10,972 people in mid-March.
What does a business phone system cost for a 122-person hotel?
At month-to-month list prices checked September 28, 2026, 122 users cost $3,660.00 a month on RingCentral RingEX Core and $3,043.90 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $2,439.00.
Can an AI receptionist answer calls for a hotel?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.