CallataGuidesBusiness phone system for testing laboratories in Jacksonville, FL
Testing laboratories in the Jacksonville, FL metro area: 26 establishments in 2023, the local area codes, and what phone service costs a 19-person team.
- Establishments
- 26CBP 2023
- Employees
- 489mid-March 2023
- Per 100k residents
- 1.5U.S. 2.2
- Rank
- 59th of 339areas by count
Testing laboratories in Jacksonville, FL by the numbers
The Census Bureau's 2023 County Business Patterns lists 26 establishments classified as Testing Laboratories (NAICS 541380) in the Jacksonville, FL metro area. They employed 489 people in mid-March and paid $37.0 million in annual payroll. By establishment count the area is 59th out of 339 areas with published figures for testing laboratories.
Measured against its 1.8 million residents (2024 estimate), the area has 1.5 testing laboratories per 100,000 people; the U.S. rate is 2.2, so Jacksonville, FL is 32.7% below the national figure. The average establishment here has 18.8 employees, compared with 21.2 nationally. Payroll per employee comes to $75,708, in line with the national $75,284.
| Measure | Jacksonville, FL | Florida | United States |
|---|---|---|---|
| Establishments | 26 | 404 | 7,463 |
| Mid-March employees | 489 (moderate noise) | 5,227 | 158,265 |
| Annual payroll | $37,021,000 (moderate noise) | $341,737,000 | $11,914,875,000 |
| Employees per establishment | 18.8 | 12.9 | 21.2 |
| Payroll per employee | $75,708 | $65,379 | $75,284 |
| Establishments per 100,000 residents | 1.5 | 1.7 | 2.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: testing laboratories in Jacksonville, FL
Of the testing laboratories in Jacksonville, FL that had employees in March 2023, 40.0% had fewer than five (the U.S. share is 42.7%). 56.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 10 | 40.0% | 42.7% |
| 5–9 employees | 4 | 16.0% | 18.9% |
| 10–19 employees | 5 | 20.0% | 17.1% |
| 20–49 employees | 3 | 12.0% | 12.8% |
| 50 or more employees | 3 | 12.0% | 8.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a testing laboratory in Jacksonville, FL has to catch
Testing labs serve contractors, manufacturers and property owners who need results on a schedule. Calls about sample drop-off, turnaround and results need quick routing.
A few of the calls that come in to testing laboratories in Jacksonville, FL:
- The lab calls a client about a sample issue.
- A contractor calls to schedule material testing.
- A client calls about results.
Texting clients
Labs text sample receipt and results-ready notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for testing laboratories in Jacksonville, FL
The average testing laboratory in Jacksonville, FL has 18.8 employees, so a 19-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 19 users on RingCentral RingEX Core cost $570.00 a month and 19 on Ooma Office Pro cost $474.05. Callata comes to $379.00 a month for 19 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,292 less than RingCentral for a testing laboratory in Jacksonville, FL of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $379.00 | $4,548.00 |
| Quo (Starter) | $19.00 per user | $361.00 | $4,332.00 |
| Nextiva (Core) | $23.00 per user | $437.00 | $5,244.00 |
| Ooma (Office Pro) | $24.95 per user | $474.05 | $5,688.60 |
| Dialpad (Standard) | $27.00 per user | $513.00 | $6,156.00 |
| RingCentral (RingEX Core) | $30.00 per user | $570.00 | $6,840.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Jacksonville, FL
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 904 has the most, with 621 of 644 exchanges (96%). A local number lets clients in Jacksonville, FL call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 904 | 621 | Eastern | 1965 | 324 |
| 324 | 16 | Eastern | 2024 | 904 |
| 352 | 7 | Eastern | 1995 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for testing laboratories
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Jacksonville, FL is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many testing laboratories are there in Jacksonville, FL?
Census County Business Patterns counted 26 testing laboratories in the Jacksonville, FL metro area in 2023. They employed 489 people in mid-March.
What does a business phone system cost for a 19-person testing laboratory?
At month-to-month list prices checked September 28, 2026, 19 users cost $570.00 a month on RingCentral RingEX Core and $474.05 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $379.00.
What area code should a testing laboratory in Jacksonville, FL use?
Area code 904 has the most assigned exchanges among the area's named places, followed by 324 and 352. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a testing laboratory?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.