CallataGuidesBusiness phone system for temporary help services in Springfield, MA
Temporary help services in the Springfield, MA metro area: 41 establishments in 2023, the local area codes, and what phone service costs a 47-person team.
- Establishments
- 41CBP 2023
- Employees
- 1,910mid-March 2023
- Per 100k residents
- 8.8U.S. 11.2
- Rank
- 115th of 637areas by count
How many temporary help services are in Springfield, MA?
County Business Patterns counts 41 temporary help services (NAICS 561320, Temporary Help Services) in the Springfield, MA metro area for 2023. They employed 1,910 people in mid-March and paid $61.2 million in annual payroll. By establishment count the area is 115th out of 637 areas with published figures for temporary help services.
Measured against its 464,000 residents (2024 estimate), the area has 8.8 temporary help services per 100,000 people; the U.S. rate is 11.2, so Springfield, MA is 21.5% below the national figure. The average establishment here has 46.6 employees, compared with 95.3 nationally. Payroll per employee comes to $32,064, 34.1% below the national $48,635.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 41 | 930 | 38,254 |
| Mid-March employees | 1,910 | 83,318 | 3,645,678 |
| Annual payroll | $61,242,000 | $3,879,636,000 | $177,308,415,000 |
| Employees per establishment | 46.6 | 89.6 | 95.3 |
| Payroll per employee | $32,064 | $46,564 | $48,635 |
| Establishments per 100,000 residents | 8.8 | 13.0 | 11.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at temporary help services in Springfield, MA
Of the temporary help services in Springfield, MA that had employees in March 2023, 29.3% had fewer than five (the U.S. share is 37.2%). 39.0% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 12 | 29.3% | 37.2% |
| 5–9 employees | 4 | 9.8% | 8.7% |
| 10–19 employees | 4 | 9.8% | 8.7% |
| 20–49 employees | 4 | 9.8% | 14.7% |
| 50 or more employees | 17 | 41.5% | 30.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a temporary staffing agency in Springfield, MA has to catch
Staffing agencies fill shifts on short notice, so the phone is constantly in use with workers and clients. Early-morning call-outs require quick action. That holds for temporary help services in Springfield, MA as much as anywhere.
A few of the calls that come in to temporary help services in Springfield, MA:
- A worker calls about a paycheck.
- The agency calls workers about open shifts.
- A client calls for extra workers tomorrow.
What temporary help services text about
Agencies text shift offers and confirmations to workers who opted in.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a temporary staffing agency in Springfield, MA
The average temporary staffing agency in Springfield, MA has 46.6 employees, so a 47-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 47 users on RingCentral RingEX Core cost $1,410.00 a month and 47 on Ooma Office Pro cost $1,172.65. Callata comes to $939.00 a month for 47 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $5,652 less than RingCentral for a temporary staffing agency in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $939.00 | $11,268.00 |
| Quo (Starter) | $19.00 per user | $893.00 | $10,716.00 |
| Nextiva (Core) | $23.00 per user | $1,081.00 | $12,972.00 |
| Ooma (Office Pro) | $24.95 per user | $1,172.65 | $14,071.80 |
| Dialpad (Standard) | $27.00 per user | $1,269.00 | $15,228.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,410.00 | $16,920.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets workers and clients in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What temporary help services in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many temporary help services are there in Springfield, MA?
Census County Business Patterns counted 41 temporary help services in the Springfield, MA metro area in 2023. They employed 1,910 people in mid-March.
What does a business phone system cost for a 47-person temporary staffing agency?
At month-to-month list prices checked September 28, 2026, 47 users cost $1,410.00 a month on RingCentral RingEX Core and $1,172.65 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $939.00.
What area code should a temporary staffing agency in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a temporary staffing agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.