CallataGuidesBusiness phone system for temporary help services in Scranton, PA
Temporary help services in the Scranton--Wilkes-Barre, PA metro area: 58 establishments in 2023, the local area codes, and what phone service costs a 58-person team.
- Establishments
- 58CBP 2023
- Employees
- 3,372mid-March 2023
- Per 100k residents
- 10.1U.S. 11.2
- Rank
- 95th of 637areas by count
How many temporary help services are in Scranton, PA?
There were 58 temporary help services in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 561320, Temporary Help Services). They employed 3,372 people in mid-March and paid $111.4 million in annual payroll. By establishment count the area is 95th out of 637 areas with published figures for temporary help services.
Measured against its 574,000 residents (2024 estimate), the area has 10.1 temporary help services per 100,000 people; the U.S. rate is 11.2, so Scranton, PA is 10.2% below the national figure. The average establishment here has 58.1 employees, compared with 95.3 nationally. Payroll per employee comes to $33,046, 32.1% below the national $48,635.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 58 | 1,460 | 38,254 |
| Mid-March employees | 3,372 | 110,839 | 3,645,678 |
| Annual payroll | $111,432,000 (moderate noise) | $5,074,012,000 | $177,308,415,000 |
| Employees per establishment | 58.1 | 75.9 | 95.3 |
| Payroll per employee | $33,046 | $45,778 | $48,635 |
| Establishments per 100,000 residents | 10.1 | 11.2 | 11.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at temporary help services in Scranton, PA
Of the temporary help services in Scranton, PA that had employees in March 2023, 38.9% had fewer than five (the U.S. share is 37.2%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 21 | 38.9% | 37.2% |
| 5–9 employees | not published | — | 8.7% |
| 10–19 employees | 6 | 11.1% | 8.7% |
| 20–49 employees | 6 | 11.1% | 14.7% |
| 50 or more employees | 21 | 38.9% | 30.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for temporary help services in Scranton, PA
Staffing agencies fill shifts on short notice, so the phone is constantly in use with workers and clients. Early-morning call-outs require quick action. That holds for temporary help services in Scranton, PA as much as anywhere.
Typical inbound and outbound calls for temporary help services in Scranton, PA:
- A worker calls about a paycheck.
- The agency calls workers about open shifts.
- A client calls for extra workers tomorrow.
Business texting for temporary help services
Agencies text shift offers and confirmations to workers who opted in.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for temporary help services in Scranton, PA
The average temporary staffing agency in Scranton, PA has 58.1 employees, so a 58-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $1,447.10 a month on Ooma Office Pro or $1,740.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $1,159.00 a month for 58 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $6,972 less than RingCentral for a temporary staffing agency in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,159.00 | $13,908.00 |
| Quo (Starter) | $19.00 per user | $1,102.00 | $13,224.00 |
| Nextiva (Core) | $23.00 per user | $1,334.00 | $16,008.00 |
| Ooma (Office Pro) | $24.95 per user | $1,447.10 | $17,365.20 |
| Dialpad (Standard) | $27.00 per user | $1,566.00 | $18,792.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,740.00 | $20,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for temporary help services in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets workers and clients in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a temporary staffing agency in Scranton, PA
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many temporary help services are there in Scranton, PA?
Census County Business Patterns counted 58 temporary help services in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 3,372 people in mid-March.
What does a business phone system cost for a 58-person temporary staffing agency?
At month-to-month list prices checked September 28, 2026, 58 users cost $1,740.00 a month on RingCentral RingEX Core and $1,447.10 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,159.00.
What area code should a temporary staffing agency in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a temporary staffing agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.