CallataGuidesBusiness phone system for residential property managers in Scranton, PA
Residential property managers in the Scranton--Wilkes-Barre, PA metro area: 53 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 53CBP 2023
- Employees
- 240mid-March 2023
- Per 100k residents
- 9.2U.S. 17.9
- Rank
- 158th of 740areas by count
The residential property management company market in Scranton, PA
There were 53 residential property managers in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 531311, Residential Property Managers). Together they reported 240 mid-March employees and $11.4 million of payroll for the year. That ranks 158th of the 740 metro and micropolitan areas where Census published a count for this industry.
With 574,000 residents in the Census 2024 estimate, that is 9.2 residential property managers per 100,000 people, 48.4% below the national rate of 17.9. Establishments average 4.5 employees, 48.7% below the U.S. average of 8.8. Payroll per employee comes to $47,508, 19.2% below the national $58,786.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 53 | 1,337 | 60,818 |
| Mid-March employees | 240 (moderate noise) | 12,042 | 536,933 |
| Annual payroll | $11,402,000 | $729,152,000 | $31,564,334,000 |
| Employees per establishment | 4.5 | 9.0 | 8.8 |
| Payroll per employee | $47,508 | $60,551 | $58,786 |
| Establishments per 100,000 residents | 9.2 | 10.2 | 17.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: residential property managers in Scranton, PA
Of the residential property managers in Scranton, PA that had employees in March 2023, 70.6% had fewer than five (the U.S. share is 64.9%). 90.2% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 36 | 70.6% | 64.9% |
| 5–9 employees | 10 | 19.6% | 20.1% |
| 10–19 employees | 5 | 9.8% | 8.2% |
| 20–49 employees | not published | — | 4.2% |
| 50 or more employees | 0 | 0.0% | 2.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for residential property managers in Scranton, PA
Property managers hear from tenants, owners, prospective renters and vendors, and maintenance calls can be urgent. Separating leasing calls from maintenance and routing emergencies after hours keeps small teams sane. That holds for residential property managers in Scranton, PA as much as anywhere.
A few of the calls that come in to residential property managers in Scranton, PA:
- The manager calls a tenant about a late payment.
- A prospective tenant calls to schedule a showing.
- An owner calls about a monthly statement.
When nobody can pick up
Maintenance emergencies happen at night, so after-hours routing to an on-call person is especially important here.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for residential property managers in Scranton, PA
The average residential property management company in Scranton, PA has 4.5 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. On Callata the same 5 people cost $99.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $612. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for residential property managers in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your tenants and owners recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a residential property management company in Scranton, PA
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many residential property managers are there in Scranton, PA?
Census County Business Patterns counted 53 residential property managers in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 240 people in mid-March.
What does a business phone system cost for a 5-person residential property management company?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a residential property management company in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a residential property management company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.