CallataGuidesBusiness phone system for residential property managers in Maryland
1,179 residential property managers operated in Maryland in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 1,179CBP 2023
- Employees
- 12,621mid-March 2023
- Per 100k residents
- 18.8U.S. 17.9
- State rank
- 16th of 51by count
How many residential property managers operate in Maryland
Maryland had 1,179 residential property managers in 2023, according to Census County Business Patterns (NAICS 531311, Residential Property Managers). They employed 12,621 people in mid-March and reported $860.4 million in annual payroll. That is the 16th highest count among the 51 states and DC with published figures. Residential property managers make up 0.82% of the 142,967 business establishments in the state.
Per 100,000 residents (2024 estimate) Maryland has 18.8 residential property managers, 5.3% above the national rate of 17.9. The average establishment has 10.7 employees against 8.8 nationally. Payroll per employee is $68,173, 16.0% above the U.S. figure of $58,786.
| Measure | Maryland | United States |
|---|---|---|
| Establishments | 1,179 | 60,818 |
| Mid-March employees | 12,621 | 536,933 |
| Annual payroll | $860,417,000 | $31,564,334,000 |
| Employees per establishment | 10.7 | 8.8 |
| Payroll per employee | $68,173 | $58,786 |
| Establishments per 100,000 residents | 18.8 | 17.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Residential property managers by metro area in Maryland
Census published residential property management company counts for 10 metro or micropolitan areas that include part of Maryland. The largest is Washington, DC-VA-MD-WV, with 1,290 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 55% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Washington, DC-VA-MD-WV | 1,290 | 14,040 | 20.0 |
| Philadelphia, PA-NJ-DE-MD | 813 | 7,802 | 12.8 |
| Baltimore, MD | 558 | 5,293 | 19.5 |
| Ocean Pines, MD | 33 | — | 60.7 |
| Hagerstown, MD-WV | 32 | 165 | 10.3 |
| Salisbury, MD | 24 | 127 | 18.2 |
| Lexington Park, MD | 16 | 48 | 7.6 |
| Cambridge, MD | 13 | — | 39.2 |
| Easton, MD | 10 | 45 | 26.1 |
| Cumberland, MD-WV | 4 | — | 4.3 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at residential property managers in Maryland
65.8% of Maryland's residential property managers with employees had fewer than five people in March 2023, compared with 64.9% nationally. 83.4% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 775 | 65.8% | 64.9% |
| 5–9 employees | 208 | 17.7% | 20.1% |
| 10–19 employees | 103 | 8.7% | 8.2% |
| 20–49 employees | 65 | 5.5% | 4.2% |
| 50 or more employees | 27 | 2.3% | 2.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What residential property managers in Maryland use the phone for
Property managers hear from tenants, owners, prospective renters and vendors, and maintenance calls can be urgent. Separating leasing calls from maintenance and routing emergencies after hours keeps small teams sane.
Typical inbound and outbound calls for residential property managers in Maryland:
- A tenant calls about a leaking water heater.
- An owner calls about a monthly statement.
- A prospective tenant calls to schedule a showing.
When nobody can pick up
Maintenance emergencies happen at night, so after-hours routing to an on-call person is especially important here.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
Phone system pricing for an 11-person residential property management company
Residential property managers in Maryland average 10.7 employees, so the comparison uses an 11-person team. Priced per seat, 11 users would run $330.00 a month on RingCentral RingEX Core and $274.45 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 11 people cost $219.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,332. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $219.00 | $2,628.00 |
| Quo (Starter) | $19.00 per user | $209.00 | $2,508.00 |
| Nextiva (Core) | $23.00 per user | $253.00 | $3,036.00 |
| Ooma (Office Pro) | $24.95 per user | $274.45 | $3,293.40 |
| Dialpad (Standard) | $27.00 per user | $297.00 | $3,564.00 |
| RingCentral (RingEX Core) | $30.00 per user | $330.00 | $3,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Maryland
Maryland has 6 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your tenants and owners know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 240 | 785 | Eastern | 1997 | 227, 301 |
| 443 | 785 | Eastern | 1997 | 410, 667 |
| 301 | 784 | Eastern | 1947 | 240, 227 |
| 410 | 783 | Eastern | 1991 | 443, 667 |
| 667 | 452 | Eastern | 2012 | 410, 443 |
| 227 | 141 | Eastern | 2023 | 240, 301 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for residential property managers in Maryland
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Maryland, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many residential property managers are in Maryland?
1,179 in 2023, according to Census County Business Patterns. They employed 12,621 people in mid-March.
Which Maryland metro area has the most residential property managers?
Washington, DC-VA-MD-WV, with 1,290 establishments in 2023.
What does a phone system cost an 11-person residential property management company?
$330.00 a month on RingCentral RingEX Core or $274.45 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $219.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Maryland number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.