Business phone system for pharmacies and drug stores in Maryland

How many pharmacies and drug stores operate in Maryland

Maryland had 758 pharmacies and drug stores in 2023, according to Census County Business Patterns (NAICS 446110, Pharmacies and Drug Stores). They employed 12,443 people in mid-March and reported $572.6 million in annual payroll. That is the 18th highest count among the 51 states and DC with published figures. Pharmacies and drug stores make up 0.53% of the 142,967 business establishments in the state.

Per 100,000 residents (2024 estimate) Maryland has 12.1 pharmacies and drug stores, in line with the national rate of 12.3. The average establishment has 16.4 employees against 16.5 nationally. Payroll per employee is $46,019, 3.5% above the U.S. figure of $44,477.

Pharmacies and drug stores by metro area in Maryland

Census published pharmacy counts for 10 metro or micropolitan areas that include part of Maryland. The largest is Philadelphia, PA-NJ-DE-MD, with 1,059 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 59% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pharmacies and drug stores in Maryland

16.9% of Maryland's pharmacies and drug stores with employees had fewer than five people in March 2023, compared with 18.4% nationally. 39.6% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a pharmacy in Maryland has to catch

Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue. That holds for pharmacies and drug stores in Maryland as much as anywhere.

Calls a pharmacy in Maryland might handle in a typical week include:

• A customer calls to request a refill.
• A customer calls to ask whether a prescription is ready.
• A prescriber's office calls to clarify a prescription.

After-hours calls

After-hours messages are mostly refill requests that staff can process at opening.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for pharmacies and drug stores in Maryland

Pharmacies and drug stores in Maryland average 16.4 employees, so the comparison uses a 16-person team. Priced per seat, 16 users would run $480.00 a month on RingCentral RingEX Core and $399.20 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 16 people cost $319.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,932. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Maryland

Maryland has 6 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for pharmacies and drug stores in Maryland

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

If you already have a number in Maryland, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.