CallataGuidesBusiness phone system for nursing care facilities in Lexington, KY
Nursing care facilities in the Lexington-Fayette, KY metro area: 31 establishments in 2023, the local area codes, and what phone service costs a 68-person team.
- Establishments
- 31CBP 2023
- Employees
- 2,094mid-March 2023
- Per 100k residents
- 5.8U.S. 5.3
- Rank
- 97th of 732areas by count
Nursing care facilities in Lexington, KY by the numbers
The Census Bureau's 2023 County Business Patterns lists 31 establishments classified as Nursing Care Facilities (Skilled Nursing Facilities) (NAICS 623110) in the Lexington-Fayette, KY metro area. They employed 2,094 people in mid-March and paid $82.7 million in annual payroll. By establishment count the area is 97th out of 732 areas with published figures for nursing care facilities.
Measured against its 533,000 residents (2024 estimate), the area has 5.8 nursing care facilities per 100,000 people; the U.S. rate is 5.3, so Lexington, KY is 9.1% above the national figure. The average establishment here has 67.5 employees, compared with 78.7 nationally. Payroll per employee comes to $39,500, 11.2% below the national $44,479.
| Measure | Lexington, KY | Kentucky | United States |
|---|---|---|---|
| Establishments | 31 | 318 | 18,126 |
| Mid-March employees | 2,094 | 24,113 | 1,426,754 |
| Annual payroll | $82,712,000 | $965,528,000 | $63,460,785,000 |
| Employees per establishment | 67.5 | 75.8 | 78.7 |
| Payroll per employee | $39,500 | $40,042 | $44,479 |
| Establishments per 100,000 residents | 5.8 | 6.9 | 5.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big nursing care facilities in Lexington, KY are
Of the nursing care facilities in Lexington, KY that had employees in March 2023, 25.0% had fewer than five (the U.S. share is 12.9%). 35.7% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 7 | 25.0% | 12.9% |
| 5–9 employees | 3 | 10.7% | 4.0% |
| 10–19 employees | not published | — | 5.2% |
| 20–49 employees | 3 | 10.7% | 14.3% |
| 50 or more employees | 15 | 53.6% | 63.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a nursing care facility in Lexington, KY has to catch
Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions. That holds for nursing care facilities in Lexington, KY as much as anywhere.
A few of the calls that come in to nursing care facilities in Lexington, KY:
- A family member calls for an update on a resident.
- A family calls to schedule a care conference.
- A job applicant calls about open nursing shifts.
What nursing care facilities text about
Facilities text visiting updates and care-conference reminders to families.
Texts sent from a local business number in Lexington, KY have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 68-person nursing care facility
The average nursing care facility in Lexington, KY has 67.5 employees, so a 68-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 68 users on RingCentral RingEX Core cost $2,040.00 a month and 68 on Ooma Office Pro cost $1,696.60. Callata comes to $1,359.00 a month for 68 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $8,172 less than RingCentral for a nursing care facility in Lexington, KY of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,359.00 | $16,308.00 |
| Quo (Starter) | $19.00 per user | $1,292.00 | $15,504.00 |
| Nextiva (Core) | $23.00 per user | $1,564.00 | $18,768.00 |
| Ooma (Office Pro) | $24.95 per user | $1,696.60 | $20,359.20 |
| Dialpad (Standard) | $27.00 per user | $1,836.00 | $22,032.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,040.00 | $24,480.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Lexington, KY
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 859 has the most, with 232 of 255 exchanges (91%). A local number lets residents and families in Lexington, KY call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 859 | 232 | Eastern | 2000 | none |
| 502 | 23 | Eastern | 1947 | 761 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for nursing care facilities
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Lexington, KY is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many nursing care facilities are there in Lexington, KY?
Census County Business Patterns counted 31 nursing care facilities in the Lexington-Fayette, KY metro area in 2023. They employed 2,094 people in mid-March.
What does a business phone system cost for a 68-person nursing care facility?
At month-to-month list prices checked September 28, 2026, 68 users cost $2,040.00 a month on RingCentral RingEX Core and $1,696.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,359.00.
What area code should a nursing care facility in Lexington, KY use?
Area code 859 has the most assigned exchanges among the area's named places, followed by 502. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a nursing care facility?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.