CallataGuidesBusiness phone system for computer systems design services firms in Scranton, PA
Computer systems design services firms in the Scranton--Wilkes-Barre, PA metro area: 32 establishments in 2023, the local area codes, and what phone service costs a 13-person team.
- Establishments
- 32CBP 2023
- Per 100k residents
- 5.6U.S. 17.1
- Rank
- 158th of 577areas by count
How many computer systems design services firms are in Scranton, PA?
County Business Patterns counts 32 computer systems design services firms (NAICS 541512, Computer Systems Design Services) in the Scranton--Wilkes-Barre, PA metro area for 2023. By establishment count the area is 158th out of 577 areas with published figures for computer systems design services firms.
Measured against its 574,000 residents (2024 estimate), the area has 5.6 computer systems design services firms per 100,000 people; the U.S. rate is 17.1, so Scranton, PA is 67.4% below the national figure.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 32 | 1,548 | 58,113 |
| Mid-March employees | 2,391 (high noise) | 24,552 | 766,160 |
| Annual payroll | $275,178,000 (high noise) | $2,760,774,000 | $93,602,442,000 |
| Employees per establishment | — | 15.9 | 13.2 |
| Payroll per employee | — | $112,446 | $122,171 |
| Establishments per 100,000 residents | 5.6 | 11.8 | 17.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big computer systems design services firms in Scranton, PA are
Of the computer systems design services firms in Scranton, PA that had employees in March 2023, 60.7% had fewer than five (the U.S. share is 74.5%). 89.3% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 17 | 60.7% | 74.5% |
| 5–9 employees | 8 | 28.6% | 9.7% |
| 10–19 employees | 3 | 10.7% | 6.5% |
| 20–49 employees | not published | — | 5.0% |
| 50 or more employees | 0 | 0.0% | 4.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for computer systems design services firms in Scranton, PA
Managed IT and systems integration firms field support calls that range from a forgotten password to a server outage. Clients judge them by how quickly someone answers when something breaks. That holds for computer systems design services firms in Scranton, PA as much as anywhere.
Typical inbound and outbound calls for computer systems design services firms in Scranton, PA:
- The firm calls a client to schedule maintenance.
- A client calls because email is down for the whole office.
- A vendor calls about a hardware order.
Texting clients
IT firms text maintenance windows and ticket updates.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for computer systems design services firms in Scranton, PA
Census did not publish a reliable employee count for computer systems design services firms in Scranton, PA, so this comparison uses the U.S. average of 13 people per establishment. On a per-user plan that headcount sets the bill: $324.35 a month on Ooma Office Pro or $390.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $259.00 a month for 13 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,572 less than RingCentral for an IT services firm in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $259.00 | $3,108.00 |
| Quo (Starter) | $19.00 per user | $247.00 | $2,964.00 |
| Nextiva (Core) | $23.00 per user | $299.00 | $3,588.00 |
| Ooma (Office Pro) | $24.95 per user | $324.35 | $3,892.20 |
| Dialpad (Standard) | $27.00 per user | $351.00 | $4,212.00 |
| RingCentral (RingEX Core) | $30.00 per user | $390.00 | $4,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for computer systems design services firms in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets clients in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What computer systems design services firms in Scranton, PA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many computer systems design services firms are there in Scranton, PA?
Census County Business Patterns counted 32 computer systems design services firms in the Scranton--Wilkes-Barre, PA metro area in 2023.
What does a business phone system cost for a 13-person IT services firm?
At month-to-month list prices checked September 28, 2026, 13 users cost $390.00 a month on RingCentral RingEX Core and $324.35 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $259.00.
What area code should an IT services firm in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an IT services firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.