CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in New York, NY-NJ
Agencies providing services for the elderly and persons with disabilities in the New York-Newark-Jersey City, NY-NJ metro area: 2,626 establishments in 2023, the local area codes, and what phone service costs an 89-person team.
- Establishments
- 2,626CBP 2023
- Employees
- 233,178mid-March 2023
- Per 100k residents
- 13.2U.S. 11.8
- Rank
- 1st of 784areas by count
The in-home care agency market in New York, NY-NJ
The Census Bureau's 2023 County Business Patterns lists 2,626 establishments classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) in the New York-Newark-Jersey City, NY-NJ metro area. They employed 233,178 people in mid-March and paid $7.5 billion in annual payroll. By establishment count the area is 1st out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 19.9 million residents (2024 estimate), the area has 13.2 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so New York, NY-NJ is 11.2% above the national figure. The average establishment here has 88.8 employees, compared with 37.9 nationally. Payroll per employee comes to $32,365, 11.2% above the national $29,098.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 2,626 | 2,729 | 40,265 |
| Mid-March employees | 233,178 | 254,740 | 1,527,355 |
| Annual payroll | $7,546,732,000 | $8,221,706,000 | $44,442,733,000 |
| Employees per establishment | 88.8 | 93.3 | 37.9 |
| Payroll per employee | $32,365 | $32,275 | $29,098 |
| Establishments per 100,000 residents | 13.2 | 13.7 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: agencies providing services for the elderly and persons with disabilities in New York, NY-NJ
Of the agencies providing services for the elderly and persons with disabilities in New York, NY-NJ that had employees in March 2023, 26.8% had fewer than five (the U.S. share is 35.3%). 45.5% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 704 | 26.8% | 35.3% |
| 5–9 employees | 492 | 18.7% | 15.5% |
| 10–19 employees | 445 | 16.9% | 14.7% |
| 20–49 employees | 447 | 17.0% | 17.7% |
| 50 or more employees | 538 | 20.5% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What agencies providing services for the elderly and persons with disabilities in New York, NY-NJ use the phone for
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Calls an in-home care agency in New York, NY-NJ might handle in a typical week include:
- The office calls a client to confirm a substitute caregiver.
- A case manager calls with a referral.
- A family calls to ask about care for a parent coming home from the hospital.
Business texting for agencies providing services for the elderly and persons with disabilities
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for agencies providing services for the elderly and persons with disabilities in New York, NY-NJ
The average in-home care agency in New York, NY-NJ has 88.8 employees, so an 89-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 89 users on RingCentral RingEX Core cost $2,670.00 a month and 89 on Ooma Office Pro cost $2,220.55. Callata comes to $1,779.00 a month for 89 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $10,692 less than RingCentral for an in-home care agency in New York, NY-NJ of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,779.00 | $21,348.00 |
| Quo (Starter) | $19.00 per user | $1,691.00 | $20,292.00 |
| Nextiva (Core) | $23.00 per user | $2,047.00 | $24,564.00 |
| Ooma (Office Pro) | $24.95 per user | $2,220.55 | $26,646.60 |
| Dialpad (Standard) | $27.00 per user | $2,403.00 | $28,836.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,670.00 | $32,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). A local number lets clients and families in New York, NY-NJ call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for agencies providing services for the elderly and persons with disabilities
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in New York, NY-NJ is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in New York, NY-NJ?
Census County Business Patterns counted 2,626 agencies providing services for the elderly and persons with disabilities in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 233,178 people in mid-March.
What does a business phone system cost for an 89-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 89 users cost $2,670.00 a month on RingCentral RingEX Core and $2,220.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,779.00.
What area code should an in-home care agency in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.