CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Albany, NY
Agencies providing services for the elderly and persons with disabilities in the Albany-Schenectady-Troy, NY metro area: 87 establishments in 2023, the local area codes, and what phone service costs a 53-person team.
- Establishments
- 87CBP 2023
- Employees
- 4,589mid-March 2023
- Per 100k residents
- 9.5U.S. 11.8
- Rank
- 85th of 784areas by count
The in-home care agency market in Albany, NY
County Business Patterns counts 87 agencies providing services for the elderly and persons with disabilities (NAICS 624120, Services for the Elderly and Persons with Disabilities) in the Albany-Schenectady-Troy, NY metro area for 2023. Together they reported 4,589 mid-March employees and $162.5 million of payroll for the year. That ranks 85th of the 784 metro and micropolitan areas where Census published a count for this industry.
With 913,000 residents in the Census 2024 estimate, that is 9.5 agencies providing services for the elderly and persons with disabilities per 100,000 people, 19.6% below the national rate of 11.8. Establishments average 52.7 employees, 39.1% above the U.S. average of 37.9. Payroll per employee comes to $35,403, 21.7% above the national $29,098.
| Measure | Albany, NY | New York | United States |
|---|---|---|---|
| Establishments | 87 | 2,729 | 40,265 |
| Mid-March employees | 4,589 (moderate noise) | 254,740 | 1,527,355 |
| Annual payroll | $162,463,000 (moderate noise) | $8,221,706,000 | $44,442,733,000 |
| Employees per establishment | 52.7 | 93.3 | 37.9 |
| Payroll per employee | $35,403 | $32,275 | $29,098 |
| Establishments per 100,000 residents | 9.5 | 13.7 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: agencies providing services for the elderly and persons with disabilities in Albany, NY
Of the agencies providing services for the elderly and persons with disabilities in Albany, NY that had employees in March 2023, 29.8% had fewer than five (the U.S. share is 35.3%). 47.6% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 25 | 29.8% | 35.3% |
| 5–9 employees | 15 | 17.9% | 15.5% |
| 10–19 employees | 14 | 16.7% | 14.7% |
| 20–49 employees | 18 | 21.4% | 17.7% |
| 50 or more employees | 12 | 14.3% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an in-home care agency in Albany, NY has to catch
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Calls an in-home care agency in Albany, NY might handle in a typical week include:
- A family member calls to adjust the weekly schedule.
- A caregiver calls out sick before a morning shift.
- A case manager calls with a referral.
Calls after closing time
Caregiver call-outs often come early in the morning or late at night, so after-hours routing to an on-call coordinator is important.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Phone system pricing for a 53-person in-home care agency
The average in-home care agency in Albany, NY has 52.7 employees, so a 53-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 53 users on RingCentral RingEX Core cost $1,590.00 a month and 53 on Ooma Office Pro cost $1,322.35. On Callata the same 53 people cost $1,059.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $6,372. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,059.00 | $12,708.00 |
| Quo (Starter) | $19.00 per user | $1,007.00 | $12,084.00 |
| Nextiva (Core) | $23.00 per user | $1,219.00 | $14,628.00 |
| Ooma (Office Pro) | $24.95 per user | $1,322.35 | $15,868.20 |
| Dialpad (Standard) | $27.00 per user | $1,431.00 | $17,172.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,590.00 | $19,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for agencies providing services for the elderly and persons with disabilities in Albany, NY
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 518 has the most, with 415 of 509 exchanges (82%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients and families recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 518 | 415 | Eastern | 1947 | 838 |
| 838 | 91 | Eastern | 2017 | 518 |
| 845 | 3 | Eastern | 2000 | 329 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an in-home care agency in Albany, NY
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Albany, NY, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Albany, NY?
Census County Business Patterns counted 87 agencies providing services for the elderly and persons with disabilities in the Albany-Schenectady-Troy, NY metro area in 2023. They employed 4,589 people in mid-March.
What does a business phone system cost for a 53-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 53 users cost $1,590.00 a month on RingCentral RingEX Core and $1,322.35 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,059.00.
What area code should an in-home care agency in Albany, NY use?
Area code 518 has the most assigned exchanges among the area's named places, followed by 838 and 845. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.