Business phone system for agencies providing services for the elderly and persons with disabilities in Maine

Agencies providing services for the elderly and persons with disabilities in Maine by the numbers

The Census Bureau counted 295 agencies providing services for the elderly and persons with disabilities in Maine in its 2023 County Business Patterns (NAICS 624120). They employed 7,184 people in mid-March and reported $238.2 million in annual payroll. That is the 34th highest count among the 51 states and DC with published figures. Agencies providing services for the elderly and persons with disabilities make up 0.68% of the 43,345 business establishments in the state.

Per 100,000 residents (2024 estimate) Maine has 21.0 agencies providing services for the elderly and persons with disabilities, 77.4% above the national rate of 11.8. The average establishment has 24.4 employees against 37.9 nationally. Payroll per employee is $33,159, 14.0% above the U.S. figure of $29,098.

Where agencies providing services for the elderly and persons with disabilities in Maine are concentrated

Census published in-home care agency counts for 4 metro or micropolitan areas that include part of Maine. The largest is Portland, ME, with 130 establishments. Single-state metro and micropolitan areas account for 76% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at agencies providing services for the elderly and persons with disabilities in Maine

22.7% of Maine's agencies providing services for the elderly and persons with disabilities with employees had fewer than five people in March 2023, compared with 35.3% nationally. 43.4% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls an in-home care agency in Maine has to catch

Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon. That holds for agencies providing services for the elderly and persons with disabilities in Maine as much as anywhere.

A few of the calls that come in to agencies providing services for the elderly and persons with disabilities in Maine:

• A caregiver calls out sick before a morning shift.
• A case manager calls with a referral.
• The office calls a client to confirm a substitute caregiver.

Business texting for agencies providing services for the elderly and persons with disabilities

Agencies text caregivers about open shifts and text families when a caregiver is on the way.

Texting from a local number in Maine requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 24-person in-home care agency

Agencies providing services for the elderly and persons with disabilities in Maine average 24.4 employees, so the comparison uses a 24-person team. Priced per seat, 24 users would run $720.00 a month on RingCentral RingEX Core and $598.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $479.00 a month for 24 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,892 less than RingCentral for an in-home care agency in Maine of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Maine

Maine has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so an in-home care agency can hold a number in more than one of them.

How Callata works for agencies providing services for the elderly and persons with disabilities in Maine

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Maine is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.