CallataGuidesBusiness phone system for supermarkets and grocery stores in Jackson, TN
Supermarkets and grocery stores in the Jackson, TN metro area: 33 establishments in 2023, the local area codes, and what phone service costs a 31-person team.
- Establishments
- 33CBP 2023
- Employees
- 1,032mid-March 2023
- Per 100k residents
- 18.0U.S. 18.5
- Rank
- 233rd of 892areas by count
The grocery store market in Jackson, TN
The Census Bureau's 2023 County Business Patterns lists 33 establishments classified as Supermarkets and Other Grocery (except Convenience) Stores (NAICS 445110) in the Jackson, TN metro area. They employed 1,032 people in mid-March and paid $27.4 million in annual payroll. By establishment count the area is 233rd out of 892 areas with published figures for supermarkets and grocery stores.
Measured against its 184,000 residents (2024 estimate), the area has 18.0 supermarkets and grocery stores per 100,000 people; the U.S. rate is 18.5, so Jackson, TN is 2.9% below the national figure. The average establishment here has 31.3 employees, compared with 44.6 nationally. Payroll per employee comes to $26,559, 10.9% below the national $29,817.
| Measure | Jackson, TN | Tennessee | United States |
|---|---|---|---|
| Establishments | 33 | 1,077 | 62,947 |
| Mid-March employees | 1,032 (moderate noise) | 53,032 | 2,808,118 |
| Annual payroll | $27,409,000 (moderate noise) | $1,470,180,000 (moderate noise) | $83,729,007,000 |
| Employees per establishment | 31.3 | 49.2 | 44.6 |
| Payroll per employee | $26,559 | $27,723 | $29,817 |
| Establishments per 100,000 residents | 18.0 | 14.9 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at supermarkets and grocery stores in Jackson, TN
Of the supermarkets and grocery stores in Jackson, TN that had employees in March 2023, 24.2% had fewer than five (the U.S. share is 32.9%). 33.3% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 8 | 24.2% | 32.9% |
| 5–9 employees | 3 | 9.1% | 10.3% |
| 10–19 employees | 7 | 21.2% | 11.9% |
| 20–49 employees | 9 | 27.3% | 13.9% |
| 50 or more employees | 6 | 18.2% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a grocery store in Jackson, TN has to catch
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks.
A few of the calls that come in to supermarkets and grocery stores in Jackson, TN:
- A customer calls about hours.
- A customer calls to order a holiday platter from the deli.
- The store calls a customer when an order is ready.
Texting customers
Grocers text order-ready notices.
Texts sent from a local business number in Jackson, TN have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 31-person grocery store
The average grocery store in Jackson, TN has 31.3 employees, so a 31-person team is a reasonable benchmark. Priced per seat, 31 users would run $930.00 a month on RingCentral RingEX Core and $773.45 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $619.00 a month for 31 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $3,732 less than RingCentral for a grocery store in Jackson, TN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $619.00 | $7,428.00 |
| Quo (Starter) | $19.00 per user | $589.00 | $7,068.00 |
| Nextiva (Core) | $23.00 per user | $713.00 | $8,556.00 |
| Ooma (Office Pro) | $24.95 per user | $773.45 | $9,281.40 |
| Dialpad (Standard) | $27.00 per user | $837.00 | $10,044.00 |
| RingCentral (RingEX Core) | $30.00 per user | $930.00 | $11,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Jackson, TN
The exchanges in the area's named cities and towns are all in area code 731 (123 exchanges in NANPA's file). A local number lets customers in Jackson, TN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 731 | 123 | Central | 2001 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a grocery store in Jackson, TN
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Jackson, TN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Jackson, TN?
Census County Business Patterns counted 33 supermarkets and grocery stores in the Jackson, TN metro area in 2023. They employed 1,032 people in mid-March.
What does a business phone system cost for a 31-person grocery store?
At month-to-month list prices checked September 28, 2026, 31 users cost $930.00 a month on RingCentral RingEX Core and $773.45 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $619.00.
What area code should a grocery store in Jackson, TN use?
Area code 731 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.