CallataGuidesBusiness phone system for supermarkets and grocery stores in Augusta, ME
Supermarkets and grocery stores in the Augusta-Waterville, ME micropolitan area: 22 establishments in 2023, the local area codes, and what phone service costs a 78-person team.
- Establishments
- 22CBP 2023
- Employees
- 1,718mid-March 2023
- Per 100k residents
- 17.1U.S. 18.5
- Rank
- 317th of 892areas by count
How many supermarkets and grocery stores are in Augusta, ME?
There were 22 supermarkets and grocery stores in the Augusta-Waterville, ME micropolitan area in 2023, according to Census County Business Patterns (NAICS 445110, Supermarkets and Other Grocery (except Convenience) Stores). Together they reported 1,718 mid-March employees and $46.0 million of payroll for the year. That ranks 317th of the 892 metro and micropolitan areas where Census published a count for this industry.
With 128,000 residents in the Census 2024 estimate, that is 17.1 supermarkets and grocery stores per 100,000 people, 7.5% below the national rate of 18.5. Establishments average 78.1 employees, 75.0% above the U.S. average of 44.6. Payroll per employee comes to $26,768, 10.2% below the national $29,817.
| Measure | Augusta, ME | Maine | United States |
|---|---|---|---|
| Establishments | 22 | 357 | 62,947 |
| Mid-March employees | 1,718 (moderate noise) | 18,229 (moderate noise) | 2,808,118 |
| Annual payroll | $45,987,000 (moderate noise) | $508,843,000 (moderate noise) | $83,729,007,000 |
| Employees per establishment | 78.1 | 51.1 | 44.6 |
| Payroll per employee | $26,768 | $27,914 | $29,817 |
| Establishments per 100,000 residents | 17.1 | 25.4 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at supermarkets and grocery stores in Augusta, ME
Of the supermarkets and grocery stores in Augusta, ME that had employees in March 2023, 16.7% had fewer than five (the U.S. share is 32.9%). When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 3 | 16.7% | 32.9% |
| 5–9 employees | not published | — | 10.3% |
| 10–19 employees | not published | — | 11.9% |
| 20–49 employees | 4 | 22.2% | 13.9% |
| 50 or more employees | 11 | 61.1% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for supermarkets and grocery stores in Augusta, ME
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks. That holds for supermarkets and grocery stores in Augusta, ME as much as anywhere.
A few of the calls that come in to supermarkets and grocery stores in Augusta, ME:
- A customer calls about a product in stock.
- A supplier calls about a delivery.
- A customer calls about hours.
After-hours calls
After-hours calls are mostly hours questions.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Callata vs. per-seat pricing for supermarkets and grocery stores in Augusta, ME
The average grocery store in Augusta, ME has 78.1 employees, so a 78-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $1,946.10 a month on Ooma Office Pro or $2,340.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 78 people cost $1,559.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $9,372. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,559.00 | $18,708.00 |
| Quo (Starter) | $19.00 per user | $1,482.00 | $17,784.00 |
| Nextiva (Core) | $23.00 per user | $1,794.00 | $21,528.00 |
| Ooma (Office Pro) | $24.95 per user | $1,946.10 | $23,353.20 |
| Dialpad (Standard) | $27.00 per user | $2,106.00 | $25,272.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,340.00 | $28,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Augusta, ME
The exchanges in the area's named cities and towns are all in area code 207 (63 exchanges in NANPA's file). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 207 | 63 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What supermarkets and grocery stores in Augusta, ME get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Augusta, ME, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Augusta, ME?
Census County Business Patterns counted 22 supermarkets and grocery stores in the Augusta-Waterville, ME micropolitan area in 2023. They employed 1,718 people in mid-March.
What does a business phone system cost for a 78-person grocery store?
At month-to-month list prices checked September 28, 2026, 78 users cost $2,340.00 a month on RingCentral RingEX Core and $1,946.10 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,559.00.
What area code should a grocery store in Augusta, ME use?
Area code 207 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.