Business phone system for other computer related services firms in Massachusetts

How many other computer related services firms operate in Massachusetts

County Business Patterns counts 391 establishments in Massachusetts classified as Other Computer Related Services (NAICS 541519) for 2023. They employed 4,687 people in mid-March and reported $1.1 billion in annual payroll. That is the 11th highest count among the 51 states and DC with published figures. Other computer related services firms make up 0.21% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 5.5 other computer related services firms, 40.4% above the national rate of 3.9. The average establishment has 12.0 employees against 12.7 nationally. Payroll per employee is $242,214, 95.8% above the U.S. figure of $123,684.

Where other computer related services firms in Massachusetts are concentrated

Census published computer services firm counts for 8 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 315 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 16% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at other computer related services firms in Massachusetts

78.9% of Massachusetts's other computer related services firms with employees had fewer than five people in March 2023, compared with 77.4% nationally. 87.1% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a computer services firm in Massachusetts has to catch

Firms offering computer installation, data recovery and similar services depend on inbound calls from people with an immediate problem. Answering quickly and setting expectations wins the job. That holds for other computer related services firms in Massachusetts as much as anywhere.

A few of the calls that come in to other computer related services firms in Massachusetts:

• A small office calls to install new workstations.
• A caller asks whether data can be recovered from a failed drive.
• A client calls about a software installation.

Texting clients

Texts confirming appointments and job completion are common.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for other computer related services firms in Massachusetts

Other computer related services firms in Massachusetts average 12.0 employees, so the comparison uses a 12-person team. Priced per seat, 12 users would run $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $239.00 a month for 12 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,452 less than RingCentral for a computer services firm in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a computer services firm can hold a number in more than one of them.

How Callata works for other computer related services firms in Massachusetts

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.