Business phone system for chiropractic offices in Massachusetts

Chiropractic offices in Massachusetts by the numbers

County Business Patterns counts 636 establishments in Massachusetts classified as Offices of Chiropractors (NAICS 621310) for 2023. They employed 2,030 people in mid-March and reported $89.9 million in annual payroll. That is the 23rd highest count among the 51 states and DC with published figures. Chiropractic offices make up 0.35% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 8.9 chiropractic offices, 24.1% below the national rate of 11.7. The average establishment has 3.2 employees against 3.8 nationally. Payroll per employee is $44,296, 9.8% above the U.S. figure of $40,336.

Chiropractic offices by metro area in Massachusetts

Census published chiropractic office counts for 9 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 478 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 26% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at chiropractic offices in Massachusetts

78.5% of Massachusetts's chiropractic offices with employees had fewer than five people in March 2023, compared with 72.5% nationally. 97.8% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a chiropractic office in Massachusetts has to catch

Chiropractic care usually involves a series of visits, so much of the phone traffic is booking, moving and confirming recurring appointments. A small team that is busy treating patients needs calls answered or captured without interrupting adjustments. That holds for chiropractic offices in Massachusetts as much as anywhere.

Calls a chiropractic office in Massachusetts might handle in a typical week include:

• An auto-injury patient calls with questions about paperwork.
• An insurer calls to verify a treatment record.
• A regular patient calls to move a standing appointment.

When nobody can pick up

Evening callers are usually trying to book or change an appointment, which can wait for a callback if the message is captured accurately.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs a chiropractic office in Massachusetts

Chiropractic offices in Massachusetts average 3.2 employees, so the comparison uses a 3-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 3 users on RingCentral RingEX Core cost $90.00 a month and 3 on Ooma Office Pro cost $74.85. Callata is $99.00 a month with 5 users included, which is more than either per-seat plan for 3 people; it becomes the lower price at 4 users or more.

At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your patients know, subject to carrier inventory, or port your current number for free.

How Callata works for chiropractic offices in Massachusetts

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.