CallataGuidesBusiness phone system for payroll services firms in Jacksonville, FL
Payroll services firms in the Jacksonville, FL metro area: 25 establishments in 2023, the local area codes, and what phone service costs a 36-person team.
- Establishments
- 25CBP 2023
- Employees
- 908mid-March 2023
- Per 100k residents
- 1.4U.S. 1.6
- Rank
- 44th of 232areas by count
Payroll services firms in Jacksonville, FL by the numbers
County Business Patterns counts 25 payroll services firms (NAICS 541214, Payroll Services) in the Jacksonville, FL metro area for 2023. They employed 908 people in mid-March and paid $79.2 million in annual payroll. By establishment count the area is 44th out of 232 areas with published figures for payroll services firms.
Measured against its 1.8 million residents (2024 estimate), the area has 1.4 payroll services firms per 100,000 people; the U.S. rate is 1.6, so Jacksonville, FL is 13.1% below the national figure. The average establishment here has 36.3 employees, compared with 55.7 nationally. Payroll per employee comes to $87,261, 31.7% above the national $66,265.
| Measure | Jacksonville, FL | Florida | United States |
|---|---|---|---|
| Establishments | 25 | 492 | 5,556 |
| Mid-March employees | 908 | 16,406 | 309,518 |
| Annual payroll | $79,233,000 | $1,206,221,000 | $20,510,140,000 |
| Employees per establishment | 36.3 | 33.3 | 55.7 |
| Payroll per employee | $87,261 | $73,523 | $66,265 |
| Establishments per 100,000 residents | 1.4 | 2.1 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: payroll services firms in Jacksonville, FL
Of the payroll services firms in Jacksonville, FL that had employees in March 2023, 100.0% had fewer than five (the U.S. share is 46.0%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 16 | 100.0% | 46.0% |
| 5–9 employees | not published | — | 14.1% |
| 10–19 employees | not published | — | 12.3% |
| 20–49 employees | not published | — | 12.5% |
| 50 or more employees | 0 | 0.0% | 15.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What payroll services firms in Jacksonville, FL use the phone for
Payroll providers work on fixed deadlines, and a client who cannot reach them on payday is a client at risk. Calls about new hires, tax notices and pay corrections need to reach the right specialist quickly.
Calls a payroll and bookkeeping firm in Jacksonville, FL might handle in a typical week include:
- The firm calls a client to confirm payroll hours.
- A client calls to add a new employee before payroll runs.
- A client calls about an incorrect paycheck.
Texting business clients
Firms text payroll cutoff reminders and approval requests.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a payroll and bookkeeping firm in Jacksonville, FL
The average payroll and bookkeeping firm in Jacksonville, FL has 36.3 employees, so a 36-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 36 users on RingCentral RingEX Core cost $1,080.00 a month and 36 on Ooma Office Pro cost $898.20. Callata comes to $719.00 a month for 36 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,332 less than RingCentral for a payroll and bookkeeping firm in Jacksonville, FL of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $719.00 | $8,628.00 |
| Quo (Starter) | $19.00 per user | $684.00 | $8,208.00 |
| Nextiva (Core) | $23.00 per user | $828.00 | $9,936.00 |
| Ooma (Office Pro) | $24.95 per user | $898.20 | $10,778.40 |
| Dialpad (Standard) | $27.00 per user | $972.00 | $11,664.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,080.00 | $12,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Jacksonville, FL
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 904 has the most, with 621 of 644 exchanges (96%). A local number lets business clients in Jacksonville, FL call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 904 | 621 | Eastern | 1965 | 324 |
| 324 | 16 | Eastern | 2024 | 904 |
| 352 | 7 | Eastern | 1995 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a payroll and bookkeeping firm in Jacksonville, FL
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Jacksonville, FL is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Avoid sending bank account or Social Security numbers by text.
Frequently asked questions
How many payroll services firms are there in Jacksonville, FL?
Census County Business Patterns counted 25 payroll services firms in the Jacksonville, FL metro area in 2023. They employed 908 people in mid-March.
What does a business phone system cost for a 36-person payroll and bookkeeping firm?
At month-to-month list prices checked September 28, 2026, 36 users cost $1,080.00 a month on RingCentral RingEX Core and $898.20 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $719.00.
What area code should a payroll and bookkeeping firm in Jacksonville, FL use?
Area code 904 has the most assigned exchanges among the area's named places, followed by 324 and 352. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a payroll and bookkeeping firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending bank account or Social Security numbers by text.