CallataGuidesBusiness phone system for retail bakeries in Scranton, PA
Retail bakeries in the Scranton--Wilkes-Barre, PA metro area: 15 establishments in 2023, the local area codes, and what phone service costs a 16-person team.
- Establishments
- 15CBP 2023
- Employees
- 242mid-March 2023
- Per 100k residents
- 2.6U.S. 2.7
- Rank
- 95th of 358areas by count
The retail bakery market in Scranton, PA
County Business Patterns counts 15 retail bakeries (NAICS 311811, Retail Bakeries) in the Scranton--Wilkes-Barre, PA metro area for 2023. They employed 242 people in mid-March and paid $5,633,000 in annual payroll. By establishment count the area is 95th out of 358 areas with published figures for retail bakeries.
Measured against its 574,000 residents (2024 estimate), the area has 2.6 retail bakeries per 100,000 people; the U.S. rate is 2.7, so Scranton, PA is 3.6% below the national figure. The average establishment here has 16.1 employees, compared with 9.5 nationally. Payroll per employee comes to $23,277, 14.7% below the national $27,296.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 15 | 371 | 9,219 |
| Mid-March employees | 242 (moderate noise) | 3,967 | 87,547 |
| Annual payroll | $5,633,000 (moderate noise) | $90,660,000 | $2,389,649,000 |
| Employees per establishment | 16.1 | 10.7 | 9.5 |
| Payroll per employee | $23,277 | $22,854 | $27,296 |
| Establishments per 100,000 residents | 2.6 | 2.8 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: retail bakeries in Scranton, PA
Of the retail bakeries in Scranton, PA that had employees in March 2023, 66.7% had fewer than five (the U.S. share is 48.1%). When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 8 | 66.7% | 48.1% |
| 5–9 employees | not published | — | 21.2% |
| 10–19 employees | not published | — | 17.1% |
| 20–49 employees | 4 | 33.3% | 11.2% |
| 50 or more employees | 0 | 0.0% | 2.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a retail bakery in Scranton, PA has to catch
Bakeries take custom cake and special orders by phone, and those orders carry detailed instructions. Recording and summarizing calls helps avoid mistakes. That holds for retail bakeries in Scranton, PA as much as anywhere.
A few of the calls that come in to retail bakeries in Scranton, PA:
- A customer calls to order a birthday cake.
- The bakery calls a customer to confirm an order.
- A customer calls about holiday hours.
What retail bakeries text about
Bakeries text order confirmations and pickup reminders.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for retail bakeries in Scranton, PA
The average retail bakery in Scranton, PA has 16.1 employees, so a 16-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 16 users on RingCentral RingEX Core cost $480.00 a month and 16 on Ooma Office Pro cost $399.20. Callata comes to $319.00 a month for 16 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,932 less than RingCentral for a retail bakery in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $319.00 | $3,828.00 |
| Quo (Starter) | $19.00 per user | $304.00 | $3,648.00 |
| Nextiva (Core) | $23.00 per user | $368.00 | $4,416.00 |
| Ooma (Office Pro) | $24.95 per user | $399.20 | $4,790.40 |
| Dialpad (Standard) | $27.00 per user | $432.00 | $5,184.00 |
| RingCentral (RingEX Core) | $30.00 per user | $480.00 | $5,760.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for retail bakeries in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets customers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a retail bakery in Scranton, PA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many retail bakeries are there in Scranton, PA?
Census County Business Patterns counted 15 retail bakeries in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 242 people in mid-March.
What does a business phone system cost for a 16-person retail bakery?
At month-to-month list prices checked September 28, 2026, 16 users cost $480.00 a month on RingCentral RingEX Core and $399.20 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $319.00.
What area code should a retail bakery in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a retail bakery?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.