CallataGuidesBusiness phone system for automotive glass replacement shops in Scranton, PA
Automotive glass replacement shops in the Scranton--Wilkes-Barre, PA metro area: 18 establishments in 2023, the local area codes, and what phone service costs a 10-person team.
- Establishments
- 18CBP 2023
- Employees
- 172mid-March 2023
- Per 100k residents
- 3.1U.S. 2.1
- Rank
- 81st of 416areas by count
The auto glass shop market in Scranton, PA
There were 18 automotive glass replacement shops in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 811122, Automotive Glass Replacement Shops). They employed 172 people in mid-March 2023. By establishment count the area is 81st out of 416 areas with published figures for automotive glass replacement shops.
Measured against its 574,000 residents (2024 estimate), the area has 3.1 automotive glass replacement shops per 100,000 people; the U.S. rate is 2.1, so Scranton, PA is 48.1% above the national figure. The average establishment here has 9.6 employees, compared with 5.1 nationally.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 18 | 208 | 7,201 |
| Mid-March employees | 172 | 1,074 | 36,983 |
| Annual payroll | $27,008,000 (high noise) | $71,902,000 | $1,840,934,000 |
| Employees per establishment | 9.6 | 5.2 | 5.1 |
| Payroll per employee | — | $66,948 | $49,778 |
| Establishments per 100,000 residents | 3.1 | 1.6 | 2.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at automotive glass replacement shops in Scranton, PA
Of the automotive glass replacement shops in Scranton, PA that had employees in March 2023, 80.0% had fewer than five (the U.S. share is 65.4%). 100.0% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 12 | 80.0% | 65.4% |
| 5–9 employees | 3 | 20.0% | 19.3% |
| 10–19 employees | not published | — | 10.7% |
| 20–49 employees | not published | — | 4.4% |
| 50 or more employees | 0 | 0.0% | 0.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for automotive glass replacement shops in Scranton, PA
Windshield damage prompts quick calls, and many jobs are mobile. Coordinating appointments and insurance claims by phone is the core of the business.
Typical inbound and outbound calls for automotive glass replacement shops in Scranton, PA:
- A fleet calls about multiple vehicles.
- A driver calls about a cracked windshield.
- The shop calls a customer with an arrival window.
Business texting for automotive glass replacement shops
Shops text appointment windows and technician arrival notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 10-person auto glass shop
The average auto glass shop in Scranton, PA has 9.6 employees, so a 10-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 10 users on RingCentral RingEX Core cost $300.00 a month and 10 on Ooma Office Pro cost $249.50. Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,212 less than RingCentral for an auto glass shop in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for automotive glass replacement shops in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets customers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What automotive glass replacement shops in Scranton, PA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many automotive glass replacement shops are there in Scranton, PA?
Census County Business Patterns counted 18 automotive glass replacement shops in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 172 people in mid-March.
What does a business phone system cost for a 10-person auto glass shop?
At month-to-month list prices checked September 28, 2026, 10 users cost $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $199.00.
What area code should an auto glass shop in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an auto glass shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.