CallataGuidesBusiness phone system for automotive glass replacement shops in Massachusetts
143 automotive glass replacement shops operated in Massachusetts in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 143CBP 2023
- Per 100k residents
- 2.0U.S. 2.1
- State rank
- 16th of 50by count
How many automotive glass replacement shops operate in Massachusetts
Massachusetts had 143 automotive glass replacement shops in 2023, according to Census County Business Patterns (NAICS 811122, Automotive Glass Replacement Shops). That is the 16th highest count among the 50 states and DC with published figures. Automotive glass replacement shops make up 0.08% of the 183,767 business establishments in the state.
Per 100,000 residents (2024 estimate) Massachusetts has 2.0 automotive glass replacement shops, 5.4% below the national rate of 2.1.
| Measure | Massachusetts | United States |
|---|---|---|
| Establishments | 143 | 7,201 |
| Mid-March employees | 791 (high noise) | 36,983 |
| Annual payroll | $42,587,000 (moderate noise) | $1,840,934,000 |
| Employees per establishment | — | 5.1 |
| Payroll per employee | — | $49,778 |
| Establishments per 100,000 residents | 2.0 | 2.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where automotive glass replacement shops in Massachusetts are concentrated
Census published auto glass shop counts for 6 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 109 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 24% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Boston, MA-NH | 109 | 605 | 2.2 |
| Providence, RI-MA | 27 | — | 1.6 |
| Worcester, MA | 14 | 92 | 1.6 |
| Springfield, MA | 10 | — | 2.2 |
| Barnstable Town, MA | 6 | — | 2.6 |
| Amherst Town, MA | 4 | 24 | 2.4 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at automotive glass replacement shops in Massachusetts
60.1% of Massachusetts's automotive glass replacement shops with employees had fewer than five people in March 2023, compared with 65.4% nationally. 76.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 86 | 60.1% | 65.4% |
| 5–9 employees | 24 | 16.8% | 19.3% |
| 10–19 employees | 28 | 19.6% | 10.7% |
| 20–49 employees | 5 | 3.5% | 4.4% |
| 50 or more employees | 0 | 0.0% | 0.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an auto glass shop in Massachusetts has to catch
Windshield damage prompts quick calls, and many jobs are mobile. Coordinating appointments and insurance claims by phone is the core of the business.
A few of the calls that come in to automotive glass replacement shops in Massachusetts:
- The shop calls a customer with an arrival window.
- A driver calls about a cracked windshield.
- An insurer calls about a claim.
Business texting for automotive glass replacement shops
Shops text appointment windows and technician arrival notices.
Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.
Phone system pricing for a 5-person auto glass shop
The comparison uses a 5-person team, the rounded U.S. average for automotive glass replacement shops. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for an auto glass shop in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Massachusetts
Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an auto glass shop can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 978 | 773 | Eastern | 1997 | 351 |
| 781 | 769 | Eastern | 1997 | 339 |
| 617 | 768 | Eastern | 1947 | 857 |
| 508 | 749 | Eastern | 1988 | 774 |
| 413 | 602 | Eastern | 1947 | none |
| 774 | 524 | Eastern | 2001 | 508 |
| 857 | 362 | Eastern | 2001 | 617 |
| 339 | 104 | Eastern | 2001 | 781 |
| 351 | 92 | Eastern | 2001 | 978 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive glass replacement shops in Massachusetts
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many automotive glass replacement shops are in Massachusetts?
143 in 2023, according to Census County Business Patterns.
Which Massachusetts metro area has the most automotive glass replacement shops?
Boston, MA-NH, with 109 establishments in 2023.
What does a phone system cost a 5-person auto glass shop?
$150.00 a month on RingCentral RingEX Core or $124.75 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Massachusetts number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.