CallataGuidesBusiness phone system for automotive body, paint and interior repair shops in Scranton, PA
Automotive body, paint and interior repair shops in the Scranton--Wilkes-Barre, PA metro area: 66 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 66CBP 2023
- Employees
- 359mid-March 2023
- Per 100k residents
- 11.5U.S. 10.3
- Rank
- 89th of 859areas by count
Automotive body, paint and interior repair shops in Scranton, PA by the numbers
There were 66 automotive body, paint and interior repair shops in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 811121, Automotive Body, Paint, and Interior Repair and Maintenance). They employed 359 people in mid-March and paid $18.4 million in annual payroll. By establishment count the area is 89th out of 859 areas with published figures for automotive body, paint and interior repair shops.
Measured against its 574,000 residents (2024 estimate), the area has 11.5 automotive body, paint and interior repair shops per 100,000 people; the U.S. rate is 10.3, so Scranton, PA is 11.6% above the national figure. The average establishment here has 5.4 employees, compared with 7.0 nationally. Payroll per employee comes to $51,273, 15.6% below the national $60,721.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 66 | 1,532 | 35,029 |
| Mid-March employees | 359 | 10,274 | 246,720 |
| Annual payroll | $18,407,000 | $590,433,000 | $14,981,057,000 |
| Employees per establishment | 5.4 | 6.7 | 7.0 |
| Payroll per employee | $51,273 | $57,469 | $60,721 |
| Establishments per 100,000 residents | 11.5 | 11.7 | 10.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big automotive body, paint and interior repair shops in Scranton, PA are
Of the automotive body, paint and interior repair shops in Scranton, PA that had employees in March 2023, 62.5% had fewer than five (the U.S. share is 53.8%). 82.8% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 40 | 62.5% | 53.8% |
| 5–9 employees | 13 | 20.3% | 21.9% |
| 10–19 employees | 11 | 17.2% | 17.4% |
| 20–49 employees | not published | — | 6.2% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an auto body shop in Scranton, PA has to catch
Collision repair involves customers, insurers and parts suppliers, so body shops make and receive many calls per job. Keeping customers updated reduces status calls. That holds for automotive body, paint and interior repair shops in Scranton, PA as much as anywhere.
A few of the calls that come in to automotive body, paint and interior repair shops in Scranton, PA:
- A rental car agency calls about timing.
- A customer calls for a repair status.
- A driver calls after an accident for an estimate.
What automotive body, paint and interior repair shops text about
Shops text status updates and photos.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for automotive body, paint and interior repair shops in Scranton, PA
The average auto body shop in Scranton, PA has 5.4 employees, so a 5-person team is a reasonable benchmark. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for an auto body shop in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets customers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive body, paint and interior repair shops
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many automotive body, paint and interior repair shops are there in Scranton, PA?
Census County Business Patterns counted 66 automotive body, paint and interior repair shops in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 359 people in mid-March.
What does a business phone system cost for a 5-person auto body shop?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should an auto body shop in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an auto body shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.