CallataGuidesBusiness phone system for assisted living facilities for the elderly in Scranton, PA
Assisted living facilities for the elderly in the Scranton--Wilkes-Barre, PA metro area: 30 establishments in 2023, the local area codes, and what phone service costs a 40-person team.
- Establishments
- 30CBP 2023
- Employees
- 1,188mid-March 2023
- Per 100k residents
- 5.2U.S. 6.1
- Rank
- 109th of 614areas by count
The assisted living community market in Scranton, PA
County Business Patterns counts 30 assisted living facilities for the elderly (NAICS 623312, Assisted Living Facilities for the Elderly) in the Scranton--Wilkes-Barre, PA metro area for 2023. They employed 1,188 people in mid-March and paid $30.9 million in annual payroll. By establishment count the area is 109th out of 614 areas with published figures for assisted living facilities for the elderly.
Measured against its 574,000 residents (2024 estimate), the area has 5.2 assisted living facilities for the elderly per 100,000 people; the U.S. rate is 6.1, so Scranton, PA is 14.9% below the national figure. The average establishment here has 39.6 employees, compared with 24.3 nationally. Payroll per employee comes to $26,031, 25.4% below the national $34,874.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 30 | 584 | 20,884 |
| Mid-March employees | 1,188 | 21,243 | 508,230 |
| Annual payroll | $30,925,000 | $721,082,000 | $17,723,940,000 |
| Employees per establishment | 39.6 | 36.4 | 24.3 |
| Payroll per employee | $26,031 | $33,944 | $34,874 |
| Establishments per 100,000 residents | 5.2 | 4.5 | 6.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
What assisted living facilities for the elderly in Scranton, PA use the phone for
Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates.
Calls an assisted living community in Scranton, PA might handle in a typical week include:
- An adult child calls to ask about availability and pricing for a parent.
- A family member calls to schedule a tour.
- A hospital case manager calls about a possible placement.
Texting residents and families
Communities text tour confirmations and event reminders to families.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs an assisted living community in Scranton, PA
The average assisted living community in Scranton, PA has 39.6 employees, so a 40-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $998.00 a month on Ooma Office Pro or $1,200.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $799.00 a month for 40 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,812 less than RingCentral for an assisted living community in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $799.00 | $9,588.00 |
| Quo (Starter) | $19.00 per user | $760.00 | $9,120.00 |
| Nextiva (Core) | $23.00 per user | $920.00 | $11,040.00 |
| Ooma (Office Pro) | $24.95 per user | $998.00 | $11,976.00 |
| Dialpad (Standard) | $27.00 per user | $1,080.00 | $12,960.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,200.00 | $14,400.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for assisted living facilities for the elderly in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets residents and families in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What assisted living facilities for the elderly in Scranton, PA get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many assisted living facilities for the elderly are there in Scranton, PA?
Census County Business Patterns counted 30 assisted living facilities for the elderly in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 1,188 people in mid-March.
What does a business phone system cost for a 40-person assisted living community?
At month-to-month list prices checked September 28, 2026, 40 users cost $1,200.00 a month on RingCentral RingEX Core and $998.00 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $799.00.
What area code should an assisted living community in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an assisted living community?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.