CallataGuidesBusiness phone system for used merchandise stores in New Hampshire
113 used merchandise stores operated in New Hampshire in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 113CBP 2023
- Employees
- 1,069mid-March 2023
- Per 100k residents
- 8.0U.S. 5.7
- State rank
- 42nd of 51by count
The used merchandise store industry in New Hampshire
New Hampshire had 113 used merchandise stores in 2023, according to Census County Business Patterns (NAICS 453310, Used Merchandise Stores). They employed 1,069 people in mid-March and reported $27.7 million in annual payroll. That is the 42nd highest count among the 51 states and DC with published figures. Used merchandise stores make up 0.29% of the 39,298 business establishments in the state.
Per 100,000 residents (2024 estimate) New Hampshire has 8.0 used merchandise stores, 40.1% above the national rate of 5.7. The average establishment has 9.5 employees against 11.4 nationally. Payroll per employee is $25,929, 5.7% above the U.S. figure of $24,523.
| Measure | New Hampshire | United States |
|---|---|---|
| Establishments | 113 | 19,466 |
| Mid-March employees | 1,069 | 222,478 |
| Annual payroll | $27,718,000 | $5,455,824,000 |
| Employees per establishment | 9.5 | 11.4 |
| Payroll per employee | $25,929 | $24,523 |
| Establishments per 100,000 residents | 8.0 | 5.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
New Hampshire's largest markets for used merchandise stores
Census published used merchandise store counts for 6 metro or micropolitan areas that include part of New Hampshire. The largest is Boston, MA-NH, with 216 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 50% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Boston, MA-NH | 216 | 2,187 | 4.3 |
| Manchester, NH | 27 | 378 | 6.3 |
| Lebanon, NH-VT | 24 | 165 | 10.7 |
| Concord, NH | 12 | 119 | 7.6 |
| Keene, NH | 10 | 35 | 12.8 |
| Laconia, NH | 7 | 56 | 10.7 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at used merchandise stores in New Hampshire
51.3% of New Hampshire's used merchandise stores with employees had fewer than five people in March 2023, compared with 43.2% nationally. 78.8% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 58 | 51.3% | 43.2% |
| 5–9 employees | 31 | 27.4% | 21.8% |
| 10–19 employees | 9 | 8.0% | 17.1% |
| 20–49 employees | 10 | 8.8% | 14.3% |
| 50 or more employees | 5 | 4.4% | 3.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a used merchandise store in New Hampshire has to catch
Thrift, consignment and resale stores take calls about donations, consignment terms and stock. Consignors call to check on their items.
A few of the calls that come in to used merchandise stores in New Hampshire:
- A customer calls about donation drop-off hours.
- The store calls a consignor about payout.
- A customer calls about a piece of furniture.
What used merchandise stores text about
Stores text consignor updates.
Texting from a local number in New Hampshire requires carrier registration (10DLC), a one-time $49 fee on Callata.
Phone system pricing for a 9-person used merchandise store
Used merchandise stores in New Hampshire average 9.5 employees, so the comparison uses a 9-person team. On a per-user plan that headcount sets the bill: $224.55 a month on Ooma Office Pro or $270.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,092 less than RingCentral for a used merchandise store in New Hampshire of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in New Hampshire
New Hampshire has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so a used merchandise store can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 603 | 752 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for used merchandise stores in New Hampshire
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in New Hampshire is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many used merchandise stores are in New Hampshire?
113 in 2023, according to Census County Business Patterns. They employed 1,069 people in mid-March.
Which New Hampshire metro area has the most used merchandise stores?
Boston, MA-NH, with 216 establishments in 2023.
What does a phone system cost a 9-person used merchandise store?
$270.00 a month on RingCentral RingEX Core or $224.55 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $179.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a New Hampshire number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.