CallataGuidesBusiness phone system for testing laboratories in Kennewick, WA
Testing laboratories in the Kennewick-Richland, WA metro area: 15 establishments in 2023, the local area codes, and what phone service costs a 21-person team.
- Establishments
- 15CBP 2023
- Per 100k residents
- 4.7U.S. 2.2
- Rank
- 94th of 339areas by count
The testing laboratory market in Kennewick, WA
The Census Bureau's 2023 County Business Patterns lists 15 establishments classified as Testing Laboratories (NAICS 541380) in the Kennewick-Richland, WA metro area. By establishment count the area is 94th out of 339 areas with published figures for testing laboratories.
Measured against its 319,000 residents (2024 estimate), the area has 4.7 testing laboratories per 100,000 people; the U.S. rate is 2.2, so Kennewick, WA is 114.0% above the national figure.
| Measure | Kennewick, WA | Washington | United States |
|---|---|---|---|
| Establishments | 15 | 197 | 7,463 |
| Mid-March employees | 126 (high noise) | 2,532 | 158,265 |
| Annual payroll | $7,489,000 | $183,469,000 | $11,914,875,000 |
| Employees per establishment | — | 12.9 | 21.2 |
| Payroll per employee | — | $72,460 | $75,284 |
| Establishments per 100,000 residents | 4.7 | 2.5 | 2.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at testing laboratories in Kennewick, WA
Of the testing laboratories in Kennewick, WA that had employees in March 2023, 46.2% had fewer than five (the U.S. share is 42.7%). 69.2% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 46.2% | 42.7% |
| 5–9 employees | 3 | 23.1% | 18.9% |
| 10–19 employees | 4 | 30.8% | 17.1% |
| 20–49 employees | not published | — | 12.8% |
| 50 or more employees | 0 | 0.0% | 8.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What testing laboratories in Kennewick, WA use the phone for
Testing labs serve contractors, manufacturers and property owners who need results on a schedule. Calls about sample drop-off, turnaround and results need quick routing.
Calls a testing laboratory in Kennewick, WA might handle in a typical week include:
- The lab calls a client about a sample issue.
- A contractor calls to schedule material testing.
- A homeowner calls about water testing.
Business texting for testing laboratories
Labs text sample receipt and results-ready notices.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Phone system pricing for a 21-person testing laboratory
Census did not publish a reliable employee count for testing laboratories in Kennewick, WA, so this comparison uses the U.S. average of 21 people per establishment. Priced per seat, 21 users would run $630.00 a month on RingCentral RingEX Core and $523.95 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $419.00 a month for 21 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,532 less than RingCentral for a testing laboratory in Kennewick, WA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $419.00 | $5,028.00 |
| Quo (Starter) | $19.00 per user | $399.00 | $4,788.00 |
| Nextiva (Core) | $23.00 per user | $483.00 | $5,796.00 |
| Ooma (Office Pro) | $24.95 per user | $523.95 | $6,287.40 |
| Dialpad (Standard) | $27.00 per user | $567.00 | $6,804.00 |
| RingCentral (RingEX Core) | $30.00 per user | $630.00 | $7,560.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Kennewick, WA
The exchanges in the area's named cities and towns are all in area code 509 (100 exchanges in NANPA's file). A local number lets clients in Kennewick, WA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 509 | 100 | Pacific | 1957 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a testing laboratory in Kennewick, WA
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Kennewick, WA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many testing laboratories are there in Kennewick, WA?
Census County Business Patterns counted 15 testing laboratories in the Kennewick-Richland, WA metro area in 2023.
What does a business phone system cost for a 21-person testing laboratory?
At month-to-month list prices checked September 28, 2026, 21 users cost $630.00 a month on RingCentral RingEX Core and $523.95 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $419.00.
What area code should a testing laboratory in Kennewick, WA use?
Area code 509 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a testing laboratory?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.