CallataGuidesBusiness phone system for testing laboratories in Akron, OH
Testing laboratories in the Akron, OH metro area: 30 establishments in 2023, the local area codes, and what phone service costs a 35-person team.
- Establishments
- 30CBP 2023
- Employees
- 1,042mid-March 2023
- Per 100k residents
- 4.3U.S. 2.2
- Rank
- 52nd of 339areas by count
Testing laboratories in Akron, OH by the numbers
The Census Bureau's 2023 County Business Patterns lists 30 establishments classified as Testing Laboratories (NAICS 541380) in the Akron, OH metro area. Together they reported 1,042 mid-March employees and $66.6 million of payroll for the year. That ranks 52nd of the 339 metro and micropolitan areas where Census published a count for this industry.
With 702,000 residents in the Census 2024 estimate, that is 4.3 testing laboratories per 100,000 people, 94.7% above the national rate of 2.2. Establishments average 34.7 employees, 63.8% above the U.S. average of 21.2. Payroll per employee comes to $63,931, 15.1% below the national $75,284.
| Measure | Akron, OH | Ohio | United States |
|---|---|---|---|
| Establishments | 30 | 280 | 7,463 |
| Mid-March employees | 1,042 (moderate noise) | 7,146 | 158,265 |
| Annual payroll | $66,616,000 (moderate noise) | $506,144,000 | $11,914,875,000 |
| Employees per establishment | 34.7 | 25.5 | 21.2 |
| Payroll per employee | $63,931 | $70,829 | $75,284 |
| Establishments per 100,000 residents | 4.3 | 2.4 | 2.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at testing laboratories in Akron, OH
Of the testing laboratories in Akron, OH that had employees in March 2023, 42.3% had fewer than five (the U.S. share is 42.7%). 57.7% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 11 | 42.3% | 42.7% |
| 5–9 employees | 4 | 15.4% | 18.9% |
| 10–19 employees | 4 | 15.4% | 17.1% |
| 20–49 employees | not published | — | 12.8% |
| 50 or more employees | 7 | 26.9% | 8.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What testing laboratories in Akron, OH use the phone for
Testing labs serve contractors, manufacturers and property owners who need results on a schedule. Calls about sample drop-off, turnaround and results need quick routing.
Typical inbound and outbound calls for testing laboratories in Akron, OH:
- A contractor calls to schedule material testing.
- A manufacturer calls about certification testing.
- The lab calls a client about a sample issue.
Calls after closing time
After-hours calls are mostly routine.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for testing laboratories in Akron, OH
The average testing laboratory in Akron, OH has 34.7 employees, so a 35-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $873.25 a month on Ooma Office Pro or $1,050.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 35 people cost $699.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $4,212. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $699.00 | $8,388.00 |
| Quo (Starter) | $19.00 per user | $665.00 | $7,980.00 |
| Nextiva (Core) | $23.00 per user | $805.00 | $9,660.00 |
| Ooma (Office Pro) | $24.95 per user | $873.25 | $10,479.00 |
| Dialpad (Standard) | $27.00 per user | $945.00 | $11,340.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,050.00 | $12,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Akron, OH
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 330 has the most, with 239 of 360 exchanges (66%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 330 | 239 | Eastern | 1996 | 234 |
| 234 | 121 | Eastern | 2000 | 330 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a testing laboratory in Akron, OH
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Akron, OH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many testing laboratories are there in Akron, OH?
Census County Business Patterns counted 30 testing laboratories in the Akron, OH metro area in 2023. They employed 1,042 people in mid-March.
What does a business phone system cost for a 35-person testing laboratory?
At month-to-month list prices checked September 28, 2026, 35 users cost $1,050.00 a month on RingCentral RingEX Core and $873.25 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $699.00.
What area code should a testing laboratory in Akron, OH use?
Area code 330 has the most assigned exchanges among the area's named places, followed by 234. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a testing laboratory?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.