CallataGuidesBusiness phone system for full-service restaurants in Akron, OH
Full-service restaurants in the Akron, OH metro area: 447 establishments in 2023, the local area codes, and what phone service costs a 24-person team.
- Establishments
- 447CBP 2023
- Employees
- 10,902mid-March 2023
- Per 100k residents
- 63.7U.S. 76.0
- Rank
- 95th of 925areas by count
The full-service restaurant market in Akron, OH
County Business Patterns counts 447 full-service restaurants (NAICS 722511, Full-Service Restaurants) in the Akron, OH metro area for 2023. Together they reported 10,902 mid-March employees and $241.0 million of payroll for the year. That ranks 95th of the 925 metro and micropolitan areas where Census published a count for this industry.
With 702,000 residents in the Census 2024 estimate, that is 63.7 full-service restaurants per 100,000 people, 16.3% below the national rate of 76.0. Establishments average 24.4 employees, 17.1% above the U.S. average of 20.8. Payroll per employee comes to $22,110, 21.1% below the national $28,018.
| Measure | Akron, OH | Ohio | United States |
|---|---|---|---|
| Establishments | 447 | 7,698 | 258,626 |
| Mid-March employees | 10,902 | 188,916 | 5,387,020 |
| Annual payroll | $241,043,000 | $4,371,304,000 | $150,931,656,000 |
| Employees per establishment | 24.4 | 24.5 | 20.8 |
| Payroll per employee | $22,110 | $23,139 | $28,018 |
| Establishments per 100,000 residents | 63.7 | 64.8 | 76.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big full-service restaurants in Akron, OH are
Of the full-service restaurants in Akron, OH that had employees in March 2023, 19.2% had fewer than five (the U.S. share is 26.3%). 32.0% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 86 | 19.2% | 26.3% |
| 5–9 employees | 57 | 12.8% | 17.1% |
| 10–19 employees | 96 | 21.5% | 21.1% |
| 20–49 employees | 147 | 32.9% | 24.7% |
| 50 or more employees | 61 | 13.6% | 10.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What full-service restaurants in Akron, OH use the phone for
Restaurants take reservations, takeout orders and catering inquiries by phone during the same rush when staff are busiest. Unanswered calls during service often mean lost covers.
Typical inbound and outbound calls for full-service restaurants in Akron, OH:
- A supplier calls about a delivery.
- The restaurant calls a guest to confirm a reservation.
- A customer calls in a takeout order.
Calls after closing time
After closing, callers want hours and reservations, which a greeting or AI receptionist can handle.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs a full-service restaurant in Akron, OH
The average full-service restaurant in Akron, OH has 24.4 employees, so a 24-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 24 users on RingCentral RingEX Core cost $720.00 a month and 24 on Ooma Office Pro cost $598.80. On Callata the same 24 people cost $479.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,892. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $479.00 | $5,748.00 |
| Quo (Starter) | $19.00 per user | $456.00 | $5,472.00 |
| Nextiva (Core) | $23.00 per user | $552.00 | $6,624.00 |
| Ooma (Office Pro) | $24.95 per user | $598.80 | $7,185.60 |
| Dialpad (Standard) | $27.00 per user | $648.00 | $7,776.00 |
| RingCentral (RingEX Core) | $30.00 per user | $720.00 | $8,640.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for full-service restaurants in Akron, OH
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 330 has the most, with 239 of 360 exchanges (66%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your guests recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 330 | 239 | Eastern | 1996 | 234 |
| 234 | 121 | Eastern | 2000 | 330 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for full-service restaurants
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Akron, OH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many full-service restaurants are there in Akron, OH?
Census County Business Patterns counted 447 full-service restaurants in the Akron, OH metro area in 2023. They employed 10,902 people in mid-March.
What does a business phone system cost for a 24-person full-service restaurant?
At month-to-month list prices checked September 28, 2026, 24 users cost $720.00 a month on RingCentral RingEX Core and $598.80 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $479.00.
What area code should a full-service restaurant in Akron, OH use?
Area code 330 has the most assigned exchanges among the area's named places, followed by 234. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a full-service restaurant?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.