CallataGuidesBusiness phone system for tax preparation services in Boston, MA-NH
Tax preparation services in the Boston-Cambridge-Newton, MA-NH metro area: 426 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 426CBP 2023
- Employees
- 2,099mid-March 2023
- Per 100k residents
- 8.5U.S. 8.5
- Rank
- 11th of 715areas by count
How many tax preparation services are in Boston, MA-NH?
County Business Patterns counts 426 tax preparation services (NAICS 541213, Tax Preparation Services) in the Boston-Cambridge-Newton, MA-NH metro area for 2023. They employed 2,099 people in mid-March and paid $72.7 million in annual payroll. By establishment count the area is 11th out of 715 areas with published figures for tax preparation services.
Measured against its 5.0 million residents (2024 estimate), the area has 8.5 tax preparation services per 100,000 people; the U.S. rate is 8.5, so Boston, MA-NH is in line with the national figure. The average establishment here has 4.9 employees, compared with 4.7 nationally. Payroll per employee comes to $34,648, 39.1% above the national $24,908.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 426 | 609 | 28,762 |
| Mid-March employees | 2,099 | 3,093 | 133,868 (moderate noise) |
| Annual payroll | $72,727,000 | $91,302,000 | $3,334,416,000 |
| Employees per establishment | 4.9 | 5.1 | 4.7 |
| Payroll per employee | $34,648 | $29,519 | $24,908 |
| Establishments per 100,000 residents | 8.5 | 8.5 | 8.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at tax preparation services in Boston, MA-NH
Of the tax preparation services in Boston, MA-NH that had employees in March 2023, 65.4% had fewer than five (the U.S. share is 69.1%). 88.9% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 278 | 65.4% | 69.1% |
| 5–9 employees | 100 | 23.5% | 20.9% |
| 10–19 employees | 38 | 8.9% | 7.3% |
| 20–49 employees | 9 | 2.1% | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for tax preparation services in Boston, MA-NH
Tax preparers do much of their year's business in a few months, and a missed call in March is often a lost return. Seasonal staff need to share one business number without giving out personal phones. That holds for tax preparation services in Boston, MA-NH as much as anywhere.
Typical inbound and outbound calls for tax preparation services in Boston, MA-NH:
- A client calls about a letter from the IRS.
- A client calls to ask about the status of a refund.
- A returning client calls to book an appointment.
What tax preparation services text about
Preparers text appointment confirmations and lists of documents to bring.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a tax preparation office in Boston, MA-NH
The average tax preparation office in Boston, MA-NH has 4.9 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a tax preparation office in Boston, MA-NH of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for tax preparation services in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). A local number lets clients in Boston, MA-NH call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a tax preparation office in Boston, MA-NH
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Boston, MA-NH is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Avoid sending Social Security numbers or full tax documents by text.
Frequently asked questions
How many tax preparation services are there in Boston, MA-NH?
Census County Business Patterns counted 426 tax preparation services in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 2,099 people in mid-March.
What does a business phone system cost for a 5-person tax preparation office?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a tax preparation office in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a tax preparation office?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending Social Security numbers or full tax documents by text.