CallataGuidesBusiness phone system for security systems services in New York, NY-NJ
Security systems services in the New York-Newark-Jersey City, NY-NJ metro area: 620 establishments in 2023, the local area codes, and what phone service costs an 11-person team.
- Establishments
- 620CBP 2023
- Employees
- 6,967mid-March 2023
- Per 100k residents
- 3.1U.S. 2.1
- Rank
- 1st of 298areas by count
The security systems company market in New York, NY-NJ
The Census Bureau's 2023 County Business Patterns lists 620 establishments classified as Security Systems Services (except Locksmiths) (NAICS 561621) in the New York-Newark-Jersey City, NY-NJ metro area. They employed 6,967 people in mid-March and paid $554.1 million in annual payroll. By establishment count the area is 1st out of 298 areas with published figures for security systems services.
Measured against its 19.9 million residents (2024 estimate), the area has 3.1 security systems services per 100,000 people; the U.S. rate is 2.1, so New York, NY-NJ is 47.9% above the national figure. The average establishment here has 11.2 employees, compared with 18.0 nationally. Payroll per employee comes to $79,533, 13.5% above the national $70,074.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 620 | 531 | 7,151 |
| Mid-March employees | 6,967 | 7,026 | 128,462 |
| Annual payroll | $554,107,000 | $520,424,000 | $9,001,839,000 |
| Employees per establishment | 11.2 | 13.2 | 18.0 |
| Payroll per employee | $79,533 | $74,071 | $70,074 |
| Establishments per 100,000 residents | 3.1 | 2.7 | 2.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at security systems services in New York, NY-NJ
Of the security systems services in New York, NY-NJ that had employees in March 2023, 57.5% had fewer than five (the U.S. share is 48.4%). 73.2% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 356 | 57.5% | 48.4% |
| 5–9 employees | 97 | 15.7% | 19.3% |
| 10–19 employees | 71 | 11.5% | 13.9% |
| 20–49 employees | 64 | 10.3% | 11.1% |
| 50 or more employees | 31 | 5.0% | 7.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a security systems company in New York, NY-NJ has to catch
Security companies take calls about new installations, alarms and service problems. Existing customers expect quick help when a system misbehaves. That holds for security systems services in New York, NY-NJ as much as anywhere.
A few of the calls that come in to security systems services in New York, NY-NJ:
- The company calls a customer to schedule service.
- A homeowner calls about installing cameras.
- A customer calls to add a user code.
What security systems services text about
Companies text appointment confirmations and service updates.
Texts sent from a local business number in New York, NY-NJ have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for security systems services in New York, NY-NJ
The average security systems company in New York, NY-NJ has 11.2 employees, so an 11-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 11 users on RingCentral RingEX Core cost $330.00 a month and 11 on Ooma Office Pro cost $274.45. Callata comes to $219.00 a month for 11 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,332 less than RingCentral for a security systems company in New York, NY-NJ of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $219.00 | $2,628.00 |
| Quo (Starter) | $19.00 per user | $209.00 | $2,508.00 |
| Nextiva (Core) | $23.00 per user | $253.00 | $3,036.00 |
| Ooma (Office Pro) | $24.95 per user | $274.45 | $3,293.40 |
| Dialpad (Standard) | $27.00 per user | $297.00 | $3,564.00 |
| RingCentral (RingEX Core) | $30.00 per user | $330.00 | $3,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for security systems services in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). A local number lets customers in New York, NY-NJ call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What security systems services in New York, NY-NJ get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in New York, NY-NJ is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many security systems services are there in New York, NY-NJ?
Census County Business Patterns counted 620 security systems services in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 6,967 people in mid-March.
What does a business phone system cost for an 11-person security systems company?
At month-to-month list prices checked September 28, 2026, 11 users cost $330.00 a month on RingCentral RingEX Core and $274.45 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $219.00.
What area code should a security systems company in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a security systems company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.