CallataGuidesBusiness phone system for plumbing, heating and air-conditioning contractors in Richmond, KY
Plumbing, heating and air-conditioning contractors in the Richmond-Berea, KY micropolitan area: 46 establishments in 2023, the local area codes, and what phone service costs a 9-person team.
- Establishments
- 46CBP 2023
- Employees
- 425mid-March 2023
- Per 100k residents
- 35.4U.S. 32.7
- Rank
- 318th of 920areas by count
Plumbing, heating and air-conditioning contractors in Richmond, KY by the numbers
The Census Bureau's 2023 County Business Patterns lists 46 establishments classified as Plumbing, Heating, and Air-Conditioning Contractors (NAICS 238220) in the Richmond-Berea, KY micropolitan area. They employed 425 people in mid-March and paid $24.6 million in annual payroll. By establishment count the area is 318th out of 920 areas with published figures for plumbing, heating and air-conditioning contractors.
Measured against its 130,000 residents (2024 estimate), the area has 35.4 plumbing, heating and air-conditioning contractors per 100,000 people; the U.S. rate is 32.7, so Richmond, KY is 8.4% above the national figure. The average establishment here has 9.2 employees, compared with 10.9 nationally. Payroll per employee comes to $57,899, 21.4% below the national $73,693.
| Measure | Richmond, KY | Kentucky | United States |
|---|---|---|---|
| Establishments | 46 | 1,379 | 111,207 |
| Mid-March employees | 425 | 15,837 | 1,214,761 |
| Annual payroll | $24,607,000 | $1,019,332,000 | $89,519,407,000 |
| Employees per establishment | 9.2 | 11.5 | 10.9 |
| Payroll per employee | $57,899 | $64,364 | $73,693 |
| Establishments per 100,000 residents | 35.4 | 30.1 | 32.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big plumbing, heating and air-conditioning contractors in Richmond, KY are
Of the plumbing, heating and air-conditioning contractors in Richmond, KY that had employees in March 2023, 51.1% had fewer than five (the U.S. share is 58.3%). 77.8% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 23 | 51.1% | 58.3% |
| 5–9 employees | 12 | 26.7% | 18.5% |
| 10–19 employees | 7 | 15.6% | 11.8% |
| 20–49 employees | 3 | 6.7% | 7.5% |
| 50 or more employees | 0 | 0.0% | 3.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for plumbing, heating and air-conditioning contractors in Richmond, KY
Plumbing and HVAC calls are often emergencies: no heat, no cooling or water where it should not be. Homeowners call down a list until someone answers, so a missed call is frequently a lost job. That holds for plumbing, heating and air-conditioning contractors in Richmond, KY as much as anywhere.
Typical inbound and outbound calls for plumbing, heating and air-conditioning contractors in Richmond, KY:
- A tenant calls about a burst pipe.
- The dispatcher calls a customer with a technician's arrival time.
- A general contractor calls about rough-in timing.
What plumbing, heating and air-conditioning contractors text about
Contractors text arrival windows, technician names and invoices.
Texts sent from a local business number in Richmond, KY have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a plumbing and HVAC contractor in Richmond, KY
The average plumbing and HVAC contractor in Richmond, KY has 9.2 employees, so a 9-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 9 users on RingCentral RingEX Core cost $270.00 a month and 9 on Ooma Office Pro cost $224.55. Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,092 less than RingCentral for a plumbing and HVAC contractor in Richmond, KY of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Richmond, KY
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 859 has the most, with 35 of 55 exchanges (64%). A local number lets customers in Richmond, KY call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 859 | 35 | Eastern | 2000 | none |
| 606 | 20 | Eastern and Central | 1955 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What plumbing, heating and air-conditioning contractors in Richmond, KY get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Richmond, KY is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many plumbing, heating and air-conditioning contractors are there in Richmond, KY?
Census County Business Patterns counted 46 plumbing, heating and air-conditioning contractors in the Richmond-Berea, KY micropolitan area in 2023. They employed 425 people in mid-March.
What does a business phone system cost for a 9-person plumbing and HVAC contractor?
At month-to-month list prices checked September 28, 2026, 9 users cost $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $179.00.
What area code should a plumbing and HVAC contractor in Richmond, KY use?
Area code 859 has the most assigned exchanges among the area's named places, followed by 606. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a plumbing and HVAC contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.