Business phone system for pharmacies and drug stores in South Dakota

Pharmacies and drug stores in South Dakota by the numbers

County Business Patterns counts 115 establishments in South Dakota classified as Pharmacies and Drug Stores (NAICS 446110) for 2023. They employed 1,660 people in mid-March and reported $63.8 million in annual payroll. That is the 47th highest count among the 51 states and DC with published figures. Pharmacies and drug stores make up 0.40% of the 29,106 business establishments in the state.

Per 100,000 residents (2024 estimate) South Dakota has 12.4 pharmacies and drug stores, in line with the national rate of 12.3. The average establishment has 14.4 employees against 16.5 nationally. Payroll per employee is $38,405, 13.7% below the U.S. figure of $44,477.

Where pharmacies and drug stores in South Dakota are concentrated

Census published pharmacy counts for 8 metro or micropolitan areas that include part of South Dakota. The largest is Sioux Falls, SD-MN, with 36 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 27% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pharmacies and drug stores in South Dakota

20.2% of South Dakota's pharmacies and drug stores with employees had fewer than five people in March 2023, compared with 18.4% nationally. 50.9% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Why the phone matters for pharmacies and drug stores in South Dakota

Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue.

A few of the calls that come in to pharmacies and drug stores in South Dakota:

• A prescriber's office calls to clarify a prescription.
• A customer calls to ask whether a prescription is ready.
• The pharmacy calls a prescriber for a refill authorization.

After-hours calls

After-hours messages are mostly refill requests that staff can process at opening.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for pharmacies and drug stores in South Dakota

Pharmacies and drug stores in South Dakota average 14.4 employees, so the comparison uses a 14-person team. Priced per seat, 14 users would run $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 14 people cost $279.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,692. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in South Dakota

South Dakota has 1 geographic area code in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for pharmacies and drug stores in South Dakota

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

If you already have a number in South Dakota, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.