CallataGuidesBusiness phone system for pharmacies and drug stores in San Antonio, TX
Pharmacies and drug stores in the San Antonio-New Braunfels, TX metro area: 250 establishments in 2023, the local area codes, and what phone service costs a 17-person team.
- Establishments
- 250CBP 2023
- Employees
- 4,320mid-March 2023
- Per 100k residents
- 9.0U.S. 12.3
- Rank
- 25th of 840areas by count
How many pharmacies and drug stores are in San Antonio, TX?
There were 250 pharmacies and drug stores in the San Antonio-New Braunfels, TX metro area in 2023, according to Census County Business Patterns (NAICS 446110, Pharmacies and Drug Stores). Together they reported 4,320 mid-March employees and $196.1 million of payroll for the year. That ranks 25th of the 840 metro and micropolitan areas where Census published a count for this industry.
With 2.8 million residents in the Census 2024 estimate, that is 9.0 pharmacies and drug stores per 100,000 people, 26.4% below the national rate of 12.3. Establishments average 17.3 employees, 4.5% above the U.S. average of 16.5. Payroll per employee comes to $45,402, 2.1% above the national $44,477.
| Measure | San Antonio, TX | Texas | United States |
|---|---|---|---|
| Establishments | 250 | 3,146 | 41,792 |
| Mid-March employees | 4,320 | 52,381 | 691,152 |
| Annual payroll | $196,137,000 | $2,358,281,000 | $30,740,561,000 |
| Employees per establishment | 17.3 | 16.7 | 16.5 |
| Payroll per employee | $45,402 | $45,022 | $44,477 |
| Establishments per 100,000 residents | 9.0 | 10.1 | 12.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at pharmacies and drug stores in San Antonio, TX
Of the pharmacies and drug stores in San Antonio, TX that had employees in March 2023, 19.0% had fewer than five (the U.S. share is 18.4%). 35.1% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 47 | 19.0% | 18.4% |
| 5–9 employees | 40 | 16.1% | 20.3% |
| 10–19 employees | 22 | 8.9% | 16.4% |
| 20–49 employees | 139 | 56.0% | 43.4% |
| 50 or more employees | 0 | 0.0% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What pharmacies and drug stores in San Antonio, TX use the phone for
Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue.
Typical inbound and outbound calls for pharmacies and drug stores in San Antonio, TX:
- A customer calls to ask whether a prescription is ready.
- A prescriber's office calls to clarify a prescription.
- The pharmacy calls a prescriber for a refill authorization.
Calls after closing time
After-hours messages are mostly refill requests that staff can process at opening.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Phone system pricing for a 17-person pharmacy
The average pharmacy in San Antonio, TX has 17.3 employees, so a 17-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $424.15 a month on Ooma Office Pro or $510.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 17 people cost $339.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,052. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $339.00 | $4,068.00 |
| Quo (Starter) | $19.00 per user | $323.00 | $3,876.00 |
| Nextiva (Core) | $23.00 per user | $391.00 | $4,692.00 |
| Ooma (Office Pro) | $24.95 per user | $424.15 | $5,089.80 |
| Dialpad (Standard) | $27.00 per user | $459.00 | $5,508.00 |
| RingCentral (RingEX Core) | $30.00 per user | $510.00 | $6,120.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in San Antonio, TX
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 210 has the most, with 784 of 1,082 exchanges (72%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 210 | 784 | Central | 1992 | 726 |
| 830 | 186 | Central | 1997 | none |
| 726 | 112 | Central | 2017 | 210 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What pharmacies and drug stores in San Antonio, TX get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in San Antonio, TX, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many pharmacies and drug stores are there in San Antonio, TX?
Census County Business Patterns counted 250 pharmacies and drug stores in the San Antonio-New Braunfels, TX metro area in 2023. They employed 4,320 people in mid-March.
What does a business phone system cost for a 17-person pharmacy?
At month-to-month list prices checked September 28, 2026, 17 users cost $510.00 a month on RingCentral RingEX Core and $424.15 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $339.00.
What area code should a pharmacy in San Antonio, TX use?
Area code 210 has the most assigned exchanges among the area's named places, followed by 830 and 726. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pharmacy?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.