CallataGuidesBusiness phone system for optometry practices in Kennewick, WA
Optometry practices in the Kennewick-Richland, WA metro area: 23 establishments in 2023, the local area codes, and what phone service costs a 12-person team.
- Establishments
- 23CBP 2023
- Employees
- 270mid-March 2023
- Per 100k residents
- 7.2U.S. 6.6
- Rank
- 141st of 734areas by count
The optometry practice market in Kennewick, WA
There were 23 optometry practices in the Kennewick-Richland, WA metro area in 2023, according to Census County Business Patterns (NAICS 621320, Offices of Optometrists). Together they reported 270 mid-March employees and $13.1 million of payroll for the year. That ranks 141st of the 734 metro and micropolitan areas where Census published a count for this industry.
With 319,000 residents in the Census 2024 estimate, that is 7.2 optometry practices per 100,000 people, 8.8% above the national rate of 6.6. Establishments average 11.7 employees, 78.6% above the U.S. average of 6.6. Payroll per employee comes to $48,400, in line with the national $48,910.
| Measure | Kennewick, WA | Washington | United States |
|---|---|---|---|
| Establishments | 23 | 545 | 22,501 |
| Mid-March employees | 270 | 3,944 | 147,931 |
| Annual payroll | $13,068,000 | $195,410,000 | $7,235,361,000 |
| Employees per establishment | 11.7 | 7.2 | 6.6 |
| Payroll per employee | $48,400 | $49,546 | $48,910 |
| Establishments per 100,000 residents | 7.2 | 6.8 | 6.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: optometry practices in Kennewick, WA
Of the optometry practices in Kennewick, WA that had employees in March 2023, 13.0% had fewer than five (the U.S. share is 47.9%). 60.9% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 3 | 13.0% | 47.9% |
| 5–9 employees | 11 | 47.8% | 32.2% |
| 10–19 employees | 4 | 17.4% | 15.5% |
| 20–49 employees | 5 | 21.7% | 4.0% |
| 50 or more employees | 0 | 0.0% | 0.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an optometry practice in Kennewick, WA has to catch
Eye-care offices combine exam scheduling with eyewear and contact-lens orders, so callers want both appointments and order status. Calls about broken glasses or eye irritation also need to reach someone quickly.
Calls an optometry practice in Kennewick, WA might handle in a typical week include:
- The office calls patients when an order arrives.
- A parent calls to book a child's eye exam before the school year.
- A patient calls to reorder contact lenses.
Calls after closing time
After-hours messages are typically order questions or appointment requests that can be returned the next business day.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
What a phone system costs an optometry practice in Kennewick, WA
The average optometry practice in Kennewick, WA has 11.7 employees, so a 12-person team is a reasonable benchmark. Priced per seat, 12 users would run $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 12 people cost $239.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,452. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $239.00 | $2,868.00 |
| Quo (Starter) | $19.00 per user | $228.00 | $2,736.00 |
| Nextiva (Core) | $23.00 per user | $276.00 | $3,312.00 |
| Ooma (Office Pro) | $24.95 per user | $299.40 | $3,592.80 |
| Dialpad (Standard) | $27.00 per user | $324.00 | $3,888.00 |
| RingCentral (RingEX Core) | $30.00 per user | $360.00 | $4,320.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for optometry practices in Kennewick, WA
The exchanges in the area's named cities and towns are all in area code 509 (100 exchanges in NANPA's file). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your patients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 509 | 100 | Pacific | 1957 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an optometry practice in Kennewick, WA
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Kennewick, WA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many optometry practices are there in Kennewick, WA?
Census County Business Patterns counted 23 optometry practices in the Kennewick-Richland, WA metro area in 2023. They employed 270 people in mid-March.
What does a business phone system cost for a 12-person optometry practice?
At month-to-month list prices checked September 28, 2026, 12 users cost $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $239.00.
What area code should an optometry practice in Kennewick, WA use?
Area code 509 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an optometry practice?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.