CallataGuidesBusiness phone system for beer, wine and liquor stores in Worcester, MA
Beer, wine and liquor stores in the Worcester, MA metro area: 185 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 185CBP 2023
- Employees
- 957mid-March 2023
- Per 100k residents
- 21.0U.S. 10.7
- Rank
- 30th of 780areas by count
How many beer, wine and liquor stores are in Worcester, MA?
There were 185 beer, wine and liquor stores in the Worcester, MA metro area in 2023, according to Census County Business Patterns (NAICS 445310, Beer, Wine, and Liquor Stores). They employed 957 people in mid-March and paid $28.4 million in annual payroll. By establishment count the area is 30th out of 780 areas with published figures for beer, wine and liquor stores.
Measured against its 881,000 residents (2024 estimate), the area has 21.0 beer, wine and liquor stores per 100,000 people; the U.S. rate is 10.7, so Worcester, MA is 96.0% above the national figure. The average establishment here has 5.2 employees, compared with 5.3 nationally. Payroll per employee comes to $29,702, 5.5% above the national $28,143.
| Measure | Worcester, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 185 | 1,501 | 36,433 |
| Mid-March employees | 957 (moderate noise) | 8,546 | 193,533 |
| Annual payroll | $28,425,000 | $271,298,000 | $5,446,519,000 |
| Employees per establishment | 5.2 | 5.7 | 5.3 |
| Payroll per employee | $29,702 | $31,746 | $28,143 |
| Establishments per 100,000 residents | 21.0 | 21.0 | 10.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at beer, wine and liquor stores in Worcester, MA
Of the beer, wine and liquor stores in Worcester, MA that had employees in March 2023, 67.4% had fewer than five (the U.S. share is 61.7%). 84.8% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 124 | 67.4% | 61.7% |
| 5–9 employees | 32 | 17.4% | 24.8% |
| 10–19 employees | 25 | 13.6% | 10.2% |
| 20–49 employees | 3 | 1.6% | 2.9% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What beer, wine and liquor stores in Worcester, MA use the phone for
Liquor stores field calls about stock, special orders and event quantities. Calls from event planners and restaurants are often time-sensitive.
Calls a liquor store in Worcester, MA might handle in a typical week include:
- An event planner calls about a large order.
- The store calls a customer when an order arrives.
- A customer calls to check whether a wine is in stock.
Business texting for beer, wine and liquor stores
Stores text special-order notices.
Texts sent from a local business number in Worcester, MA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a liquor store in Worcester, MA
The average liquor store in Worcester, MA has 5.2 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a liquor store in Worcester, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for beer, wine and liquor stores in Worcester, MA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 508 has the most, with 181 of 459 exchanges (39%). A local number lets customers in Worcester, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 508 | 181 | Eastern | 1988 | 774 |
| 774 | 129 | Eastern | 2001 | 508 |
| 978 | 123 | Eastern | 1997 | 351 |
| 351 | 21 | Eastern | 2001 | 978 |
| 413 | 5 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a liquor store in Worcester, MA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Worcester, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many beer, wine and liquor stores are there in Worcester, MA?
Census County Business Patterns counted 185 beer, wine and liquor stores in the Worcester, MA metro area in 2023. They employed 957 people in mid-March.
What does a business phone system cost for a 5-person liquor store?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a liquor store in Worcester, MA use?
Area code 508 has the most assigned exchanges among the area's named places, followed by 774 and 978. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a liquor store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.