CallataGuidesBusiness phone system for insurance agencies and brokerages in Richmond, IN
Insurance agencies and brokerages in the Richmond, IN micropolitan area: 27 establishments in 2023, the local area codes, and what phone service costs a 4-person team.
- Establishments
- 27CBP 2023
- Employees
- 118mid-March 2023
- Per 100k residents
- 40.7U.S. 39.3
- Rank
- 495th of 922areas by count
Insurance agencies and brokerages in Richmond, IN by the numbers
There were 27 insurance agencies and brokerages in the Richmond, IN micropolitan area in 2023, according to Census County Business Patterns (NAICS 524210, Insurance Agencies and Brokerages). They employed 118 people in mid-March and paid $6,241,000 in annual payroll. By establishment count the area is 495th out of 922 areas with published figures for insurance agencies and brokerages.
Measured against its 66,410 residents (2024 estimate), the area has 40.7 insurance agencies and brokerages per 100,000 people; the U.S. rate is 39.3, so Richmond, IN is 3.4% above the national figure. The average establishment here has 4.4 employees, compared with 6.1 nationally. Payroll per employee comes to $52,890, 41.8% below the national $90,831.
| Measure | Richmond, IN | Indiana | United States |
|---|---|---|---|
| Establishments | 27 | 2,965 | 133,728 |
| Mid-March employees | 118 | 17,060 | 818,561 |
| Annual payroll | $6,241,000 | $1,342,559,000 | $74,350,546,000 |
| Employees per establishment | 4.4 | 5.8 | 6.1 |
| Payroll per employee | $52,890 | $78,696 | $90,831 |
| Establishments per 100,000 residents | 40.7 | 42.8 | 39.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big insurance agencies and brokerages in Richmond, IN are
Of the insurance agencies and brokerages in Richmond, IN that had employees in March 2023, 83.3% had fewer than five (the U.S. share is 72.3%). 100.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 20 | 83.3% | 72.3% |
| 5–9 employees | 4 | 16.7% | 17.6% |
| 10–19 employees | not published | — | 6.0% |
| 20–49 employees | not published | — | 2.7% |
| 50 or more employees | 0 | 0.0% | 1.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What insurance agencies and brokerages in Richmond, IN use the phone for
Insurance agencies take quote requests, policy changes and claims questions, and a caller shopping for a quote may only call one or two agencies. Recording calls and summarizing them also helps agencies document what a client asked for.
Calls an insurance agency in Richmond, IN might handle in a typical week include:
- A client calls after an accident to start a claim.
- A lender calls to request proof of insurance.
- A prospect calls for an auto insurance quote.
Texting policyholders
Agencies text ID-card reminders, renewal notices and requests for documents.
Texts sent from a local business number in Richmond, IN have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for insurance agencies and brokerages in Richmond, IN
The average insurance agency in Richmond, IN has 4.4 employees, so a 4-person team is a reasonable benchmark. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $252 less than RingCentral for an insurance agency in Richmond, IN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $76.00 | $912.00 |
| Nextiva (Core) | $23.00 per user | $92.00 | $1,104.00 |
| Ooma (Office Pro) | $24.95 per user | $99.80 | $1,197.60 |
| Dialpad (Standard) | $27.00 per user | $108.00 | $1,296.00 |
| RingCentral (RingEX Core) | $30.00 per user | $120.00 | $1,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Richmond, IN
The exchanges in the area's named cities and towns are all in area code 765 (48 exchanges in NANPA's file). A local number lets policyholders in Richmond, IN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 765 | 48 | Eastern | 1997 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for insurance agencies and brokerages
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Richmond, IN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Outbound sales calls and texts are subject to telemarketing and consent rules; get consent before marketing by phone or text.
Frequently asked questions
How many insurance agencies and brokerages are there in Richmond, IN?
Census County Business Patterns counted 27 insurance agencies and brokerages in the Richmond, IN micropolitan area in 2023. They employed 118 people in mid-March.
What does a business phone system cost for a 4-person insurance agency?
At month-to-month list prices checked September 28, 2026, 4 users cost $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should an insurance agency in Richmond, IN use?
Area code 765 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an insurance agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Outbound sales calls and texts are subject to telemarketing and consent rules; get consent before marketing by phone or text.