CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Wilmington, NC
Agencies providing services for the elderly and persons with disabilities in the Wilmington, NC metro area: 44 establishments in 2023, the local area codes, and what phone service costs a 39-person team.
- Establishments
- 44CBP 2023
- Employees
- 1,713mid-March 2023
- Per 100k residents
- 9.2U.S. 11.8
- Rank
- 134th of 784areas by count
Agencies providing services for the elderly and persons with disabilities in Wilmington, NC by the numbers
There were 44 agencies providing services for the elderly and persons with disabilities in the Wilmington, NC metro area in 2023, according to Census County Business Patterns (NAICS 624120, Services for the Elderly and Persons with Disabilities). They employed 1,713 people in mid-March and paid $37.6 million in annual payroll. By establishment count the area is 134th out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 481,000 residents (2024 estimate), the area has 9.2 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so Wilmington, NC is 22.7% below the national figure. The average establishment here has 38.9 employees, compared with 37.9 nationally. Payroll per employee comes to $21,939, 24.6% below the national $29,098.
| Measure | Wilmington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 44 | 1,081 | 40,265 |
| Mid-March employees | 1,713 | 28,338 | 1,527,355 |
| Annual payroll | $37,582,000 | $677,925,000 | $44,442,733,000 |
| Employees per establishment | 38.9 | 26.2 | 37.9 |
| Payroll per employee | $21,939 | $23,923 | $29,098 |
| Establishments per 100,000 residents | 9.2 | 9.8 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: agencies providing services for the elderly and persons with disabilities in Wilmington, NC
Of the agencies providing services for the elderly and persons with disabilities in Wilmington, NC that had employees in March 2023, 35.7% had fewer than five (the U.S. share is 35.3%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 15 | 35.7% | 35.3% |
| 5–9 employees | not published | — | 15.5% |
| 10–19 employees | 5 | 11.9% | 14.7% |
| 20–49 employees | 9 | 21.4% | 17.7% |
| 50 or more employees | 13 | 31.0% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for agencies providing services for the elderly and persons with disabilities in Wilmington, NC
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon. That holds for agencies providing services for the elderly and persons with disabilities in Wilmington, NC as much as anywhere.
Typical inbound and outbound calls for agencies providing services for the elderly and persons with disabilities in Wilmington, NC:
- The office calls a client to confirm a substitute caregiver.
- A family calls to ask about care for a parent coming home from the hospital.
- A case manager calls with a referral.
What agencies providing services for the elderly and persons with disabilities text about
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs an in-home care agency in Wilmington, NC
The average in-home care agency in Wilmington, NC has 38.9 employees, so a 39-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 39 users on RingCentral RingEX Core cost $1,170.00 a month and 39 on Ooma Office Pro cost $973.05. Callata comes to $779.00 a month for 39 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,692 less than RingCentral for an in-home care agency in Wilmington, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $779.00 | $9,348.00 |
| Quo (Starter) | $19.00 per user | $741.00 | $8,892.00 |
| Nextiva (Core) | $23.00 per user | $897.00 | $10,764.00 |
| Ooma (Office Pro) | $24.95 per user | $973.05 | $11,676.60 |
| Dialpad (Standard) | $27.00 per user | $1,053.00 | $12,636.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,170.00 | $14,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Wilmington, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 910 has the most, with 150 of 157 exchanges (96%). A local number lets clients and families in Wilmington, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 150 | Eastern | 1993 | 472 |
| 472 | 7 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for agencies providing services for the elderly and persons with disabilities
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Wilmington, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Wilmington, NC?
Census County Business Patterns counted 44 agencies providing services for the elderly and persons with disabilities in the Wilmington, NC metro area in 2023. They employed 1,713 people in mid-March.
What does a business phone system cost for a 39-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 39 users cost $1,170.00 a month on RingCentral RingEX Core and $973.05 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $779.00.
What area code should an in-home care agency in Wilmington, NC use?
Area code 910 has the most assigned exchanges among the area's named places, followed by 472. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.