CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Durham, NC
Agencies providing services for the elderly and persons with disabilities in the Durham-Chapel Hill, NC metro area: 65 establishments in 2023, the local area codes, and what phone service costs a 27-person team.
- Establishments
- 65CBP 2023
- Employees
- 1,754mid-March 2023
- Per 100k residents
- 10.5U.S. 11.8
- Rank
- 107th of 784areas by count
Agencies providing services for the elderly and persons with disabilities in Durham, NC by the numbers
The Census Bureau's 2023 County Business Patterns lists 65 establishments classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) in the Durham-Chapel Hill, NC metro area. Together they reported 1,754 mid-March employees and $57.5 million of payroll for the year. That ranks 107th of the 784 metro and micropolitan areas where Census published a count for this industry.
With 621,000 residents in the Census 2024 estimate, that is 10.5 agencies providing services for the elderly and persons with disabilities per 100,000 people, 11.5% below the national rate of 11.8. Establishments average 27.0 employees, 28.9% below the U.S. average of 37.9. Payroll per employee comes to $32,765, 12.6% above the national $29,098.
| Measure | Durham, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 65 | 1,081 | 40,265 |
| Mid-March employees | 1,754 | 28,338 | 1,527,355 |
| Annual payroll | $57,469,000 | $677,925,000 | $44,442,733,000 |
| Employees per establishment | 27.0 | 26.2 | 37.9 |
| Payroll per employee | $32,765 | $23,923 | $29,098 |
| Establishments per 100,000 residents | 10.5 | 9.8 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big agencies providing services for the elderly and persons with disabilities in Durham, NC are
Of the agencies providing services for the elderly and persons with disabilities in Durham, NC that had employees in March 2023, 33.9% had fewer than five (the U.S. share is 35.3%). 48.4% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 21 | 33.9% | 35.3% |
| 5–9 employees | 9 | 14.5% | 15.5% |
| 10–19 employees | 12 | 19.4% | 14.7% |
| 20–49 employees | 15 | 24.2% | 17.7% |
| 50 or more employees | 5 | 8.1% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What agencies providing services for the elderly and persons with disabilities in Durham, NC use the phone for
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Typical inbound and outbound calls for agencies providing services for the elderly and persons with disabilities in Durham, NC:
- The office calls a client to confirm a substitute caregiver.
- A caregiver calls out sick before a morning shift.
- A family member calls to adjust the weekly schedule.
After-hours calls
Caregiver call-outs often come early in the morning or late at night, so after-hours routing to an on-call coordinator is important.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Callata vs. per-seat pricing for agencies providing services for the elderly and persons with disabilities in Durham, NC
The average in-home care agency in Durham, NC has 27.0 employees, so a 27-person team is a reasonable benchmark. Priced per seat, 27 users would run $810.00 a month on RingCentral RingEX Core and $673.65 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 27 people cost $539.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $3,252. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $539.00 | $6,468.00 |
| Quo (Starter) | $19.00 per user | $513.00 | $6,156.00 |
| Nextiva (Core) | $23.00 per user | $621.00 | $7,452.00 |
| Ooma (Office Pro) | $24.95 per user | $673.65 | $8,083.80 |
| Dialpad (Standard) | $27.00 per user | $729.00 | $8,748.00 |
| RingCentral (RingEX Core) | $30.00 per user | $810.00 | $9,720.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Durham, NC
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 919 has the most, with 226 of 313 exchanges (72%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients and families recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 919 | 226 | Eastern | 1954 | 984 |
| 984 | 73 | Eastern | 2012 | 919 |
| 336 | 13 | Eastern | 1997 | 743 |
| 743 | 1 | Eastern | 2016 | 336 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for agencies providing services for the elderly and persons with disabilities
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Durham, NC, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Durham, NC?
Census County Business Patterns counted 65 agencies providing services for the elderly and persons with disabilities in the Durham-Chapel Hill, NC metro area in 2023. They employed 1,754 people in mid-March.
What does a business phone system cost for a 27-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 27 users cost $810.00 a month on RingCentral RingEX Core and $673.65 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $539.00.
What area code should an in-home care agency in Durham, NC use?
Area code 919 has the most assigned exchanges among the area's named places, followed by 984 and 336. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.