Business phone system for agencies providing services for the elderly and persons with disabilities in Mississippi

The in-home care agency industry in Mississippi

Mississippi had 309 agencies providing services for the elderly and persons with disabilities in 2023, according to Census County Business Patterns (NAICS 624120, Services for the Elderly and Persons with Disabilities). They employed 11,108 people in mid-March and reported $229.0 million in annual payroll. That is the 33rd highest count among the 51 states and DC with published figures. Agencies providing services for the elderly and persons with disabilities make up 0.51% of the 60,465 business establishments in the state.

Per 100,000 residents (2024 estimate) Mississippi has 10.5 agencies providing services for the elderly and persons with disabilities, 11.3% below the national rate of 11.8. The average establishment has 35.9 employees against 37.9 nationally. Payroll per employee is $20,619, 29.1% below the U.S. figure of $29,098.

Where agencies providing services for the elderly and persons with disabilities in Mississippi are concentrated

Census published in-home care agency counts for 20 metro or micropolitan areas that include part of Mississippi. The largest is Memphis, TN-MS-AR, with 126 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 75% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at agencies providing services for the elderly and persons with disabilities in Mississippi

25.3% of Mississippi's agencies providing services for the elderly and persons with disabilities with employees had fewer than five people in March 2023, compared with 35.3% nationally. 42.2% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

What agencies providing services for the elderly and persons with disabilities in Mississippi use the phone for

Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.

Typical inbound and outbound calls for agencies providing services for the elderly and persons with disabilities in Mississippi:

• A caregiver calls out sick before a morning shift.
• A family member calls to adjust the weekly schedule.
• A family calls to ask about care for a parent coming home from the hospital.

After-hours calls

Caregiver call-outs often come early in the morning or late at night, so after-hours routing to an on-call coordinator is important.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs an in-home care agency in Mississippi

Agencies providing services for the elderly and persons with disabilities in Mississippi average 35.9 employees, so the comparison uses a 36-person team. Priced per seat, 36 users would run $1,080.00 a month on RingCentral RingEX Core and $898.20 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 36 people cost $719.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $4,332. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Mississippi

Mississippi has 5 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your clients and families know, subject to carrier inventory, or port your current number for free.

How Callata works for agencies providing services for the elderly and persons with disabilities in Mississippi

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Mississippi, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.