Business phone system for agencies providing services for the elderly and persons with disabilities in Arizona

Agencies providing services for the elderly and persons with disabilities in Arizona by the numbers

County Business Patterns counts 773 establishments in Arizona classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) for 2023. They employed 37,297 people in mid-March and reported $1.0 billion in annual payroll. That is the 16th highest count among the 51 states and DC with published figures. Agencies providing services for the elderly and persons with disabilities make up 0.47% of the 162,845 business establishments in the state.

Per 100,000 residents (2024 estimate) Arizona has 10.2 agencies providing services for the elderly and persons with disabilities, 13.9% below the national rate of 11.8. The average establishment has 48.2 employees against 37.9 nationally. Payroll per employee is $27,973, 3.9% below the U.S. figure of $29,098.

Where agencies providing services for the elderly and persons with disabilities in Arizona are concentrated

Census published in-home care agency counts for 11 metro or micropolitan areas that include part of Arizona. The largest is Phoenix, AZ, with 553 establishments. Single-state metro and micropolitan areas account for 99% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at agencies providing services for the elderly and persons with disabilities in Arizona

27.6% of Arizona's agencies providing services for the elderly and persons with disabilities with employees had fewer than five people in March 2023, compared with 35.3% nationally. 44.8% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What agencies providing services for the elderly and persons with disabilities in Arizona use the phone for

Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.

Calls an in-home care agency in Arizona might handle in a typical week include:

• A case manager calls with a referral.
• The office calls a client to confirm a substitute caregiver.
• A family member calls to adjust the weekly schedule.

Business texting for agencies providing services for the elderly and persons with disabilities

Agencies text caregivers about open shifts and text families when a caregiver is on the way.

Texting from a local number in Arizona requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs an in-home care agency in Arizona

Agencies providing services for the elderly and persons with disabilities in Arizona average 48.2 employees, so the comparison uses a 48-person team. Priced per seat, 48 users would run $1,440.00 a month on RingCentral RingEX Core and $1,197.60 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $959.00 a month for 48 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $5,772 less than RingCentral for an in-home care agency in Arizona of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Arizona

Arizona has 5 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an in-home care agency can hold a number in more than one of them.

How Callata works for agencies providing services for the elderly and persons with disabilities in Arizona

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Arizona is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.