CallataGuidesBusiness phone system for hotels and motels in Hilo, HI
Hotels and motels in the Hilo-Kailua, HI micropolitan area: 37 establishments in 2023, the local area codes, and what phone service costs a 156-person team.
- Establishments
- 37CBP 2023
- Employees
- 5,790mid-March 2023
- Per 100k residents
- 17.6U.S. 16.4
- Rank
- 264th of 917areas by count
How many hotels and motels are in Hilo, HI?
County Business Patterns counts 37 hotels and motels (NAICS 721110, Hotels (except Casino Hotels) and Motels) in the Hilo-Kailua, HI micropolitan area for 2023. They employed 5,790 people in mid-March and paid $337.7 million in annual payroll. By establishment count the area is 264th out of 917 areas with published figures for hotels and motels.
Measured against its 210,000 residents (2024 estimate), the area has 17.6 hotels and motels per 100,000 people; the U.S. rate is 16.4, so Hilo, HI is 7.3% above the national figure. The average establishment here has 156.5 employees, compared with 26.8 nationally. Payroll per employee comes to $58,324, 48.1% above the national $39,374.
| Measure | Hilo, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 37 | 262 | 55,895 |
| Mid-March employees | 5,790 | 34,423 | 1,497,840 |
| Annual payroll | $337,694,000 | $2,173,136,000 | $58,976,358,000 |
| Employees per establishment | 156.5 | 131.4 | 26.8 |
| Payroll per employee | $58,324 | $63,130 | $39,374 |
| Establishments per 100,000 residents | 17.6 | 18.1 | 16.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at hotels and motels in Hilo, HI
Of the hotels and motels in Hilo, HI that had employees in March 2023, 17.6% had fewer than five (the U.S. share is 30.9%). 29.4% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 17.6% | 30.9% |
| 5–9 employees | 4 | 11.8% | 14.9% |
| 10–19 employees | 5 | 14.7% | 21.7% |
| 20–49 employees | 9 | 26.5% | 23.1% |
| 50 or more employees | 10 | 29.4% | 9.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What hotels and motels in Hilo, HI use the phone for
Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere.
Calls a hotel in Hilo, HI might handle in a typical week include:
- An event planner calls about a room block.
- The hotel calls a guest to confirm a late arrival.
- A vendor calls about a delivery.
What hotels and motels text about
Hotels text check-in details and guest service updates.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for hotels and motels in Hilo, HI
The average hotel in Hilo, HI has 156.5 employees, so a 156-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $3,892.20 a month on Ooma Office Pro or $4,680.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $3,119.00 a month for 156 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $18,732 less than RingCentral for a hotel in Hilo, HI of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $3,119.00 | $37,428.00 |
| Quo (Starter) | $19.00 per user | $2,964.00 | $35,568.00 |
| Nextiva (Core) | $23.00 per user | $3,588.00 | $43,056.00 |
| Ooma (Office Pro) | $24.95 per user | $3,892.20 | $46,706.40 |
| Dialpad (Standard) | $27.00 per user | $4,212.00 | $50,544.00 |
| RingCentral (RingEX Core) | $30.00 per user | $4,680.00 | $56,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Setting up Callata for a hotel in Hilo, HI
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Hilo, HI is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many hotels and motels are there in Hilo, HI?
Census County Business Patterns counted 37 hotels and motels in the Hilo-Kailua, HI micropolitan area in 2023. They employed 5,790 people in mid-March.
What does a business phone system cost for a 156-person hotel?
At month-to-month list prices checked September 28, 2026, 156 users cost $4,680.00 a month on RingCentral RingEX Core and $3,892.20 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $3,119.00.
Can an AI receptionist answer calls for a hotel?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.