CallataGuidesBusiness phone system for glass and glazing contractors in Richmond, VA
Glass and glazing contractors in the Richmond, VA metro area: 30 establishments in 2023, the local area codes, and what phone service costs an 11-person team.
- Establishments
- 30CBP 2023
- Employees
- 339mid-March 2023
- Per 100k residents
- 2.2U.S. 2.0
- Rank
- 45th of 310areas by count
The glass and glazing contractor market in Richmond, VA
The Census Bureau's 2023 County Business Patterns lists 30 establishments classified as Glass and Glazing Contractors (NAICS 238150) in the Richmond, VA metro area. Together they reported 339 mid-March employees and $19.7 million of payroll for the year. That ranks 45th of the 310 metro and micropolitan areas where Census published a count for this industry.
With 1.4 million residents in the Census 2024 estimate, that is 2.2 glass and glazing contractors per 100,000 people, 7.2% above the national rate of 2.0. Establishments average 11.3 employees, 14.2% above the U.S. average of 9.9. Payroll per employee comes to $58,035, 16.7% below the national $69,666.
| Measure | Richmond, VA | Virginia | United States |
|---|---|---|---|
| Establishments | 30 | 164 | 6,945 |
| Mid-March employees | 339 | 1,663 (moderate noise) | 68,694 |
| Annual payroll | $19,674,000 | $107,331,000 | $4,785,630,000 |
| Employees per establishment | 11.3 | 10.1 | 9.9 |
| Payroll per employee | $58,035 | $64,541 | $69,666 |
| Establishments per 100,000 residents | 2.2 | 1.9 | 2.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: glass and glazing contractors in Richmond, VA
Of the glass and glazing contractors in Richmond, VA that had employees in March 2023, 48.3% had fewer than five (the U.S. share is 51.8%). 72.4% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 14 | 48.3% | 51.8% |
| 5–9 employees | 7 | 24.1% | 22.2% |
| 10–19 employees | 4 | 13.8% | 14.1% |
| 20–49 employees | 4 | 13.8% | 8.8% |
| 50 or more employees | 0 | 0.0% | 3.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for glass and glazing contractors in Richmond, VA
Glass contractors handle storefront, window and shower-door work, and broken glass is often urgent for a business. Answering quickly can win emergency board-up and replacement jobs.
A few of the calls that come in to glass and glazing contractors in Richmond, VA:
- A store owner calls about a broken storefront window.
- A builder calls about window installation.
- A homeowner calls about a shower enclosure.
When nobody can pick up
Broken glass after hours can be urgent for businesses, so after-hours routing matters.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Phone system pricing for an 11-person glass and glazing contractor
The average glass and glazing contractor in Richmond, VA has 11.3 employees, so an 11-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 11 users on RingCentral RingEX Core cost $330.00 a month and 11 on Ooma Office Pro cost $274.45. On Callata the same 11 people cost $219.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,332. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $219.00 | $2,628.00 |
| Quo (Starter) | $19.00 per user | $209.00 | $2,508.00 |
| Nextiva (Core) | $23.00 per user | $253.00 | $3,036.00 |
| Ooma (Office Pro) | $24.95 per user | $274.45 | $3,293.40 |
| Dialpad (Standard) | $27.00 per user | $297.00 | $3,564.00 |
| RingCentral (RingEX Core) | $30.00 per user | $330.00 | $3,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Richmond, VA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 804 has the most, with 461 of 489 exchanges (94%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 804 | 461 | Eastern | 1973 | 686 |
| 686 | 19 | Eastern | 2024 | 804 |
| 757 | 4 | Eastern | 1996 | 948 |
| 434 | 4 | Eastern | 2001 | none |
| 948 | 1 | Eastern | 2022 | 757 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for glass and glazing contractors
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Richmond, VA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many glass and glazing contractors are there in Richmond, VA?
Census County Business Patterns counted 30 glass and glazing contractors in the Richmond, VA metro area in 2023. They employed 339 people in mid-March.
What does a business phone system cost for an 11-person glass and glazing contractor?
At month-to-month list prices checked September 28, 2026, 11 users cost $330.00 a month on RingCentral RingEX Core and $274.45 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $219.00.
What area code should a glass and glazing contractor in Richmond, VA use?
Area code 804 has the most assigned exchanges among the area's named places, followed by 686 and 757. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a glass and glazing contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.