CallataGuidesBusiness phone system for payroll services firms in Urban Honolulu, HI
Payroll services firms in the Urban Honolulu, HI metro area: 13 establishments in 2023, the local area codes, and what phone service costs a 56-person team.
- Establishments
- 13CBP 2023
- Per 100k residents
- 1.3U.S. 1.6
- Rank
- 71st of 232areas by count
The payroll and bookkeeping firm market in Urban Honolulu, HI
County Business Patterns counts 13 payroll services firms (NAICS 541214, Payroll Services) in the Urban Honolulu, HI metro area for 2023. That ranks 71st of the 232 metro and micropolitan areas where Census published a count for this industry.
With 999,000 residents in the Census 2024 estimate, that is 1.3 payroll services firms per 100,000 people, 20.3% below the national rate of 1.6.
| Measure | Urban Honolulu, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 13 | 21 | 5,556 |
| Mid-March employees | 261 (high noise) | 778 (moderate noise) | 309,518 |
| Annual payroll | $27,592,000 (high noise) | $61,296,000 | $20,510,140,000 |
| Employees per establishment | — | 37.0 | 55.7 |
| Payroll per employee | — | $78,787 | $66,265 |
| Establishments per 100,000 residents | 1.3 | 1.5 | 1.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: payroll services firms in Urban Honolulu, HI
Of the payroll services firms in Urban Honolulu, HI that had employees in March 2023, 100.0% had fewer than five (the U.S. share is 46.0%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 100.0% | 46.0% |
| 5–9 employees | not published | — | 14.1% |
| 10–19 employees | not published | — | 12.3% |
| 20–49 employees | not published | — | 12.5% |
| 50 or more employees | 0 | 0.0% | 15.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What payroll services firms in Urban Honolulu, HI use the phone for
Payroll providers work on fixed deadlines, and a client who cannot reach them on payday is a client at risk. Calls about new hires, tax notices and pay corrections need to reach the right specialist quickly.
Typical inbound and outbound calls for payroll services firms in Urban Honolulu, HI:
- A client calls about an incorrect paycheck.
- A client calls about a state tax notice.
- A client calls to add a new employee before payroll runs.
Calls after closing time
Payday-eve calls benefit from an urgent flag so specialists can respond before the cutoff.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
Phone system pricing for a 56-person payroll and bookkeeping firm
Census did not publish a reliable employee count for payroll services firms in Urban Honolulu, HI, so this comparison uses the U.S. average of 56 people per establishment. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 56 users on RingCentral RingEX Core cost $1,680.00 a month and 56 on Ooma Office Pro cost $1,397.20. On Callata the same 56 people cost $1,119.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $6,732. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,119.00 | $13,428.00 |
| Quo (Starter) | $19.00 per user | $1,064.00 | $12,768.00 |
| Nextiva (Core) | $23.00 per user | $1,288.00 | $15,456.00 |
| Ooma (Office Pro) | $24.95 per user | $1,397.20 | $16,766.40 |
| Dialpad (Standard) | $27.00 per user | $1,512.00 | $18,144.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,680.00 | $20,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Setting up Callata for a payroll and bookkeeping firm in Urban Honolulu, HI
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Urban Honolulu, HI, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Avoid sending bank account or Social Security numbers by text.
Frequently asked questions
How many payroll services firms are there in Urban Honolulu, HI?
Census County Business Patterns counted 13 payroll services firms in the Urban Honolulu, HI metro area in 2023.
What does a business phone system cost for a 56-person payroll and bookkeeping firm?
At month-to-month list prices checked September 28, 2026, 56 users cost $1,680.00 a month on RingCentral RingEX Core and $1,397.20 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,119.00.
Can an AI receptionist answer calls for a payroll and bookkeeping firm?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending bank account or Social Security numbers by text.