CallataGuidesBusiness phone system for general automotive repair shops in Vermont
335 general automotive repair shops operated in Vermont in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 335CBP 2023
- Employees
- 1,228mid-March 2023
- Per 100k residents
- 51.7U.S. 25.0
- State rank
- 44th of 51by count
How many general automotive repair shops operate in Vermont
The Census Bureau counted 335 general automotive repair shops in Vermont in its 2023 County Business Patterns (NAICS 811111). They employed 1,228 people in mid-March and reported $60.9 million in annual payroll. That is the 44th highest count among the 51 states and DC with published figures. General automotive repair shops make up 1.6% of the 20,841 business establishments in the state.
Per 100,000 residents (2024 estimate) Vermont has 51.7 general automotive repair shops, 107.0% above the national rate of 25.0. The average establishment has 3.7 employees against 4.8 nationally. Payroll per employee is $49,608, 6.5% below the U.S. figure of $53,031.
| Measure | Vermont | United States |
|---|---|---|
| Establishments | 335 | 84,859 |
| Mid-March employees | 1,228 | 403,389 |
| Annual payroll | $60,919,000 | $21,391,957,000 |
| Employees per establishment | 3.7 | 4.8 |
| Payroll per employee | $49,608 | $53,031 |
| Establishments per 100,000 residents | 51.7 | 25.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where general automotive repair shops in Vermont are concentrated
Census published auto repair shop counts for 6 metro or micropolitan areas that include part of Vermont. The largest is Lebanon, NH-VT, with 112 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 64% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Lebanon, NH-VT | 112 | 361 | 49.8 |
| Burlington, VT | 103 | 441 | 44.9 |
| Barre, VT | 40 | 132 | 66.8 |
| Rutland, VT | 31 | 132 | 51.5 |
| Brattleboro, VT | 24 | 99 | 52.6 |
| Bennington, VT | 15 | — | 40.5 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at general automotive repair shops in Vermont
71.6% of Vermont's general automotive repair shops with employees had fewer than five people in March 2023, compared with 65.6% nationally. 93.7% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 240 | 71.6% | 65.6% |
| 5–9 employees | 74 | 22.1% | 24.6% |
| 10–19 employees | 17 | 5.1% | 7.7% |
| 20–49 employees | 4 | 1.2% | 1.7% |
| 50 or more employees | 0 | 0.0% | 0.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What general automotive repair shops in Vermont use the phone for
Repair shops field calls for appointments, estimates and status updates while technicians are in the bays. Calling customers to approve additional work quickly keeps cars moving.
Calls an auto repair shop in Vermont might handle in a typical week include:
- A driver calls about a check-engine light.
- A customer calls to ask whether their car is ready.
- A parts supplier calls about an order.
Texting customers
Shops text repair approvals, status updates and pickup notices.
Texting from a local number in Vermont requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for general automotive repair shops in Vermont
General automotive repair shops in Vermont average 3.7 employees, so the comparison uses a 4-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 4 users on RingCentral RingEX Core cost $120.00 a month and 4 on Ooma Office Pro cost $99.80. Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $252 less than RingCentral for an auto repair shop in Vermont of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $76.00 | $912.00 |
| Nextiva (Core) | $23.00 per user | $92.00 | $1,104.00 |
| Ooma (Office Pro) | $24.95 per user | $99.80 | $1,197.60 |
| Dialpad (Standard) | $27.00 per user | $108.00 | $1,296.00 |
| RingCentral (RingEX Core) | $30.00 per user | $120.00 | $1,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Vermont
Vermont has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so an auto repair shop can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 802 | 571 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for general automotive repair shops in Vermont
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Vermont is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many general automotive repair shops are in Vermont?
335 in 2023, according to Census County Business Patterns. They employed 1,228 people in mid-March.
Which Vermont metro area has the most general automotive repair shops?
Lebanon, NH-VT, with 112 establishments in 2023.
What does a phone system cost a 4-person auto repair shop?
$120.00 a month on RingCentral RingEX Core or $99.80 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Vermont number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.