CallataGuidesBusiness phone system for automotive glass replacement shops in New Jersey
104 automotive glass replacement shops operated in New Jersey in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 104CBP 2023
- Employees
- 489mid-March 2023
- Per 100k residents
- 1.1U.S. 2.1
- State rank
- 28th of 50by count
How many automotive glass replacement shops operate in New Jersey
The Census Bureau counted 104 automotive glass replacement shops in New Jersey in its 2023 County Business Patterns (NAICS 811122). They employed 489 people in mid-March and reported $25.8 million in annual payroll. That is the 28th highest count among the 50 states and DC with published figures. Automotive glass replacement shops make up 0.04% of the 237,968 business establishments in the state.
Per 100,000 residents (2024 estimate) New Jersey has 1.1 automotive glass replacement shops, 48.3% below the national rate of 2.1. The average establishment has 4.7 employees against 5.1 nationally. Payroll per employee is $52,706, 5.9% above the U.S. figure of $49,778.
| Measure | New Jersey | United States |
|---|---|---|
| Establishments | 104 | 7,201 |
| Mid-March employees | 489 (moderate noise) | 36,983 |
| Annual payroll | $25,773,000 (moderate noise) | $1,840,934,000 |
| Employees per establishment | 4.7 | 5.1 |
| Payroll per employee | $52,706 | $49,778 |
| Establishments per 100,000 residents | 1.1 | 2.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
New Jersey's largest markets for automotive glass replacement shops
Census published auto glass shop counts for 4 metro or micropolitan areas that include part of New Jersey. The largest is New York, NY-NJ, with 233 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 2.9% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| New York, NY-NJ | 233 | 1,106 | 1.2 |
| Philadelphia, PA-NJ-DE-MD | 78 | 378 | 1.2 |
| Allentown, PA-NJ | 19 | 92 | 2.1 |
| Vineland, NJ | 3 | 2 | 1.9 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at automotive glass replacement shops in New Jersey
74.0% of New Jersey's automotive glass replacement shops with employees had fewer than five people in March 2023, compared with 65.4% nationally. 84.6% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 77 | 74.0% | 65.4% |
| 5–9 employees | 11 | 10.6% | 19.3% |
| 10–19 employees | 7 | 6.7% | 10.7% |
| 20–49 employees | 9 | 8.7% | 4.4% |
| 50 or more employees | 0 | 0.0% | 0.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an auto glass shop in New Jersey has to catch
Windshield damage prompts quick calls, and many jobs are mobile. Coordinating appointments and insurance claims by phone is the core of the business. That holds for automotive glass replacement shops in New Jersey as much as anywhere.
Calls an auto glass shop in New Jersey might handle in a typical week include:
- A driver calls about a cracked windshield.
- A fleet calls about multiple vehicles.
- The shop calls a customer with an arrival window.
When nobody can pick up
After-hours calls are usually appointment requests.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs an auto glass shop in New Jersey
Automotive glass replacement shops in New Jersey average 4.7 employees, so the comparison uses a 5-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. On Callata the same 5 people cost $99.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $612. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in New Jersey
New Jersey has 10 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 609 | 780 | Eastern | 1957 | 640 |
| 732 | 780 | Eastern | 1997 | 848 |
| 201 | 779 | Eastern | 1947 | 551 |
| 973 | 779 | Eastern | 1997 | 862 |
| 908 | 722 | Eastern | 1990 | none |
| 856 | 676 | Eastern | 1999 | none |
| 862 | 390 | Eastern | 2001 | 973 |
| 551 | 301 | Eastern | 2001 | 201 |
| 848 | 289 | Eastern | 2001 | 732 |
| 640 | 132 | Eastern | 2018 | 609 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive glass replacement shops in New Jersey
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in New Jersey, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many automotive glass replacement shops are in New Jersey?
104 in 2023, according to Census County Business Patterns. They employed 489 people in mid-March.
Which New Jersey metro area has the most automotive glass replacement shops?
New York, NY-NJ, with 233 establishments in 2023.
What does a phone system cost a 5-person auto glass shop?
$150.00 a month on RingCentral RingEX Core or $124.75 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a New Jersey number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.